Spectrum Health Lakeland's Online Review Report Card

Wish I could give zero stars. Started at Lakeland watervliet with an ultrasound on my leg. Didn't know what they were doing. Diagnosed me with a blood clot and transferred me to st.joseph. They never double checked the results. Next thing you know they wanted to operate. Gave me tons of blood thinners . Took me to surgery and finally did another ultrasound and saw no blood clot. 3 days in the hospital for a hematoma. Dumb doctors know nothing. Would never go there again.

This is my 4th time here. 15 days this time. Multiple issues and they've caught them all. My teams and Nurses..They're the best of the best.

Having a severe breathing issue, possibly double pneumonia and have been stuck in the waiting room for almost 5 hours and counting! I hope someone picks me up when I pass out from lack of oxygen.

My husband just returned home from Lakeland St joe.Just wanted to say thank you all.I am blind and Everyone could not do enough to make this as easy as it could be. What a fantastic staff you have assembled. God bless all of you

My wife had an ultrasound today and due to covid they wouldn't let me and my 1 year old in. Asked if we could video and the nurse said no! Called patient relations and they said we can and that policy changed due to covid that allowed it. So after calling back and relaying the info, the nurse felt some kind of way and went and told her manager she didn't feel safe/comfortable being recorded or having her voice her. So she called me and said she would allow the video call but she wouldn't say anything. Clearly this isnt our first ultrasound so we know the standard of care is to explain whats being measured/done during the process. I will never come back here again!

poor attitude, poor quality, poor institution, poor workmanship, poor people who end up dying in their care

I have been dealing with quarrenteen recently in a Nursing Home, and the nurse at Lakeland ( Elia) was the best! going out of her way to make this situation as good as possible. I need to get that out, it's easy to complain about the restrictions but I don't want to pass up the chance to say Thanks! the little things make a big difference.

I was very displeased with having to walk outside in the cold to reach the cardiac rehab. This entrance needs to be enclosed and heated for the benefit of patients, staff and visitors. Having to walk outside could aggravate certain patients conditions and be costly to the hospital.

My Dad spent 2 days in the CCU, following respiratory arrest, that led to cardiac arrest, leaving him on a ventilator, with brain damage, and internal bleeding. The prognosis was very poor, and we did end up making the choice, as a family, to take my Dad off the ventilator and let him be at peace. I cannot put into words how much the kindness and compassion of the doctors and nurses meant to us. We felt like our Dad got taken good care of, and like we were leaving him in good hands. We were treated like a concerned and grieving family, and there was always a doctor or nurse willing to answer our questions for the 10th time, or taking their time to help us understand what our Dad was going through. The doctor helped us feel confident and secure, with compassion understanding, that we were making the right choice for our Dad. My Dad was a beautiful person and very loved. All of us being able to be there, all of his children's hands on his heart as he took his last breath is a memory I'll never forget. And the compassionate doctors and nurses made that happen. Thank you. I do have to say, Deb Johnson RN BSN MBA AVP love and respect chief experience officer did everything she could to disrespect us, treat our family coldly and with no compassion, and make what we were going through even more difficult and painful. Someone at Spectrum needs to look into her position there and give her some training in compassion in end of life situations. Overall, I'm thankful my Dad had the team he did, may God bless you guys and keep you showing kindness, compassion, and good care to your other patients and their families.~~~the Shely family

If you want to die from your cancer, go here. Otherwise run to Chicago. Even if it is tough to commute, it is so worth it. My mother was being "treated " here by an "oncologist" so she said. My mother had lung and breast cancer and was looking for treatment options. Her "oncologist" told her that there are no available treatments for her. The problem was that this doctor never even read her file. We went for a second opinion in Chicago and she had several options available for treatment which allowed her to live many more years than expected. They are uneducated about current treatments, do not keep up with new advancements in treatment, they dont even read the patients file until you are in the room with them. Very unprofessional, completely unhelpful and extremely dangerous. STAY AWAY AT ALL COSTS!