University Of Michigan Health-West's Online Review Report Card

Very bad place if you are trying to get life saving surgery. Staff is very rude & unprofessional. Take the word professional building down & replace it with the truth, unprofessional building. Boyfriend to have life saving surgery but because doctor is afraid because boyfriend has PTSD from serving his rotten country he refuses to save his life. Place has tanked very badly, poor treatment, & if investigated malpractice. If u value your health & life DO NOT GO HERE They will throw u under the bus & let u die. Place is a meat market with a crowded morge fun of patients who could have been saved if only given professional treatment. Nurse here said, "this is not a hospital. It's a business. This place cares more about the money they bring in than patient care." If u have serious health problems & want to live & not die DO NOT COME HERE. I'm sure they can find room in their morge. You are not a human being but u are a piece of meat. Trust no one at this meat market!!!! Hopefully someday their so called doctors will need emergency medical attention & can't get it. Then they will know what they put their patients through. This place is a horror show. My boyfriend is slowly dying because of this place. This is what he gets for serving this rotten country.

I recently had stent placement at u of m west 2122 health drive grand rapids. Am very pleased with everyone, they were kind explained everything and genially cared about their patients. The review from one person unhappy about care whose boyfriend got is appalling. Calling u of m staff rude and uncaring and this country rotten was unwarranted and I always say if you don't like this country get out.

This is the worst hospital I've ever been to. My grandfather has been in awful pain for months and they are doing nothing except drugging him out of his mind. They have moved his surgery over and over because they think there is something else. By the way there was nothing else and they are just letting him suffer. He didn't go to the bathroom for 17 days and they did nothing for him. He has has kidney infection and so much more. This place is 0/10

Long wait times for procedures. They tell you to come at a certain time just to make you wait for over 3 hours. They don't let kids 18 and under inside either.. Don't tell someone to show up at 1pm to have them wait till after 3pm. It's ridiculous.

If someone asks you for a blanket in the ER waiting room, because they have a bladder infection and are shaking intensely from extreme chills so much that they have to moan, stand up and try to rub their whole body in front of all the other patients, just give them the blanket. Don't make them beg for it because of some stupid policy that everyone will want one, like we are in kindergarten. Hospitals are where you are treating sick people. Not everyone has the same needs or the same wants. We are not there to have hospital staff make us suffer more. Do we now live in a 3rd World Country where we can't afford to even give a patient a thin blanket? I thought the University of Michigan, my alma mater, was better than that. Isn't healing people your goal?

Dr. Ehrhardt (app. 10/12/21) is rudest, most presumptuous, and un-professional doctor that I have ever seen. In under 5 mins he was able to bring my wife to tears and then proceed to kick us out of the office. Following up, I was then surprised again to see him completely falsefy the appoinment summary.

I just had surgery here and the nurses where all so nice! The problem is that they where so short staffed that the care was lacking. You could tell they really did care they just didn't have time to treat you the way you would hope.

Very helpful and informative.

The staff are always willing to help you with questions and finding where you need to go.

I had to procedures with Dr Riley on 5-21-21 and it was a very good experience. I really like Dr Riley and his positive and informative manner. The staff was excellent. Very positive experience