Mayo Clinic Health System's Online Review Report Card

They are an embarrassment to the MAYO name. Lucky if there is if there only doctor Dr Lim is there 1 day a week, mostly just the unqualified nurse practitioner Kristin. The receptionist Teresa would rather deal with her bill collection agents after her then the people in line. Way to go MAYO..... going to leave and a line of people and I can't schedule a appointment because Teresa is telling off her bill collectiors . Can't keep Doctors, can't pay your people enough to pay bills, a doctor that can't understand a bit of English and a NP that doesn't know anything. Yes MAYO if you want to keep that number 1 status you might want to close this location. Oh I could go on all day, went in and told I was just fine and 1 hour later being airlifted to Rochester with no Kidney or Liver function. Another when I went in because I thought I had internal bleeding and told fine, hours later in Mankato MAYO with a hemoglobin of 1.78. STAY ALIVE AND AVOID THIS CLINIC. My story sad but true is available to anyone who wants to see my medical records and the people in the clinic on last Tuesday 9th when your receptionist is telling off bill collectiors over helping people. I really could go on forever and will be soon when I talk about my 6 months of helo at MAYO Rochester and certainly would not put them number 1 in the world when I have them as number 2 in Minnesota alone

I’ve been tested for COVID-19 twice at this Mayo satellite clinic, once on fall 2020 and again today, late May 2021. The clinic was indeed overwhelmed by testing demand the first time. Cars lined the public road out front and the parking lot was full. In spite of this challenge the staff was able to administer my test within 15 minutes of the scheduled time. They were pleasant and very professional. I received my test results electronically (as their publicly available documentation stated I would if the test was negative). The results took approx 24hrs although I was told to expect results in 24-48hrs. Today I arrived 10 minutes early. The parking lot was only 20% full. When I walked up to the portal to scan the posted QR code as instructed the door opened and a Mayo staffer greeted me by name and invited me in for my test. I didn’t even need to scan the code. As before, the staff member who administered the test was pleasant and efficient. Expectations for test results are still 24-48hrs although I was told that results have been coming in more quickly now that demand for testing has fallen. My recommendation if you need COVID-19 testing, is to use the Mayo App on your phone or login to your Mayo account through the web portal on your PC. Follow the instructions and you’ll be fine. Please don’t bother the staff with phone calls asking for information about your test that you will receive electronically. Don’t waste their time. They have other patients to tend to. If you’re test results are positive I am told that they will call you with that result and to discuss your treatment options. I’m very happy with this clinic location.

Brought my son in for a COVID test and waited for 2 hours. Called to check on status and they didn't get back to me for over another hour. I know times are tough now but this us unacceptable.