Mackenzie Thayer's Online Review Report Card

I've been going to OGI since I had my first kiddo who's now almost 3! I've loved everyone I've worked with at this location. OGI was the 3rd clinic I went to when I was expecting my son. The previous clinics I attended never made me feel like they were really listening or made me feel rushed through my appointments. Dr. Brown was my OB throughout my pregnancy and I was lucky enough to have her deliver my son as well. She was always so patient and caring, I felt so well taken care of. She was INCREDIBLE to work with and I can't recommend her enough!

This place is amazing helped me get pregnant twice highly recommend!

Don’t let the negative nancies leaving reviews deter you. I have never met a nicer, more knowledgeable staff than at this clinic. I go through Dr. Brown, but Dr. Rice did my emergency C-Section and Dr. Hasseler was able to squeeze me in last minute for my initial appointment for my first C-Section. I haven’t had a bad experience with any of the staff or doctors, and I highly recommend any of the physicians that they have on staff. The nurses are always SUPER nice as well.

It seems staff that answer the phones and schedule appointments could use some customer service training or maybe a reminder that patients calling to schedule appointments may be dealing with things (meidcal concerns/ stress about what's going on medically) and deserve kindness or, at minimum, respect. My experience with appoitment scheduling was enough for me to look for another clinic.

Was given incorrect information about my appointment, the was given incorrect paper work and information when I went to me appointment. I called one of the phone numbers to ask a question about my appointment and I got some rude, crazy and seemed not well trained person in billing. The doctor never followed up with us to see how things were going either...totally ghosted by them. Then a few weeks ago I received information about how the doctor was retiring, then they send an email out saying that information wasn't true. How in the heck does one company make so many mistakes? Don't waist your time with this place, they clearly don't care nor have their stuff together.

I have my son because of Dr. Brown. I recommend this clinic to everyone I meet who is struggling to get pregnant or stay pregnant. Dr. Brown and the clinic made me feel special at every visit and gave me a very clear treatment plan -- this was after I had struggled for years to find a clinic that could help with my specific needs. They are incredible and mean so much to me and my family.

Schedulers here are VERY rude. I really don’t care that it’s the end of your shift have a better attitude.

First of all, I have had so many ultra sounds which from what I know of isn’t healthy for babies. Second, lacking information with visits and didn’t receive proper information prior to a test. I ask that this be adjusted for future ladies coming to you. It’s inconsiderate to put babies and moms to be at risk. To further it by not giving proper information about upcoming appointments so we can prepare.

UPDATE 3/2022: I had previously written a negative review in February 2020 about how difficult it was to get ahold of anyone here to set up an appointment. Now I can only assume that they were experiencing staffing difficulties at that time, as I eventually got an appointment, became a regular patient, and never had issues again. And in fact I would highly recommend OGI Maple Grove! I saw Dr. Baker for a couple years till she retired, then Dr. Ellingson, and both were wonderful. The NP staff is also great. I appreciated that everyone was open and honest regarding options and cost, and allowed me to make my own decisions.

This place is terrible with keeping on-time appointments. Every time I’ve been here I’ve waited in the lobby 30 min or more. Not sure why they don’t schedule according to what they can commit to. Super irritating and inconsiderate. Update May 25th, 2021: Sitting in the lobby for my 12:00pm appointment. I got here 10 min early and it is now 12:30pm. I was told they don’t have any rooms available, but I’m next with my doctor. Why is it so difficult for this place to get their scheduling correct and courteous? I’ve built a relationship with my doctor, but may have to switch mid-treatment to a different clinic. The patient is expected to be on time and I expect the same courtesy from the clinic. It’d be one thing if this only happened once in a while, but it seems to be almost every visit.