Nystrom & Associates's Online Review Report Card

I have had nothing but a good experience with the Nystrom & Associates Otsego Office. The office staff are delightfully helpful and kind. The scheduling has been prompt. The paperwork has been doable. The providers have really listened to me - I feel heard - and the services have been helpful.

This place violated my hippa rights and has now ALSO billed me for a visit I did not have. So, I’m assuming they billed the wrong patient. Management doesn’t reply when called to resolve issues. This place is a joke.

I have reached out to management with no response. Saying that I'm extremely disappointed with my experience here doesn't even cover it. This office broke HIPPA privacy laws when they sent my personal medical bill to my father, along with poor quality "therapy" from the provider that was a waste of time. I changed the paperwork on the date of my first visit, including the insurance plan which has completely changed - I am the sole individual on my insurance plan, not my father. The individual at the billing office said that "the guarantor on the account wasn't changed until 9/11 (my first appointment), so that's why he was billed." Yet, the statement date reads 9/14, so that excuse does not line up. The paperwork was changed THREE DAYS before the bill was sent out. I have never once had a medical bill be addressed to someone else, even when I was under my parents' health insurance. With a change to insurance, why would the bill be sent to the OLD insurance plan? That also makes no sense to me and it just frankly feels like a bogus excuse to disregard their mistake. With the sensitivity that comes with mental health, I'm shocked that this service does not take health privacy more seriously. What if this was sent to someone and now risked their personal safety? On to the actual appointment, the first appointment was just doing the standard asking of questions and writing notes. Then a diagnosis. No advice, no guidance; Pretty much just paying a co-pay for a visit that's entirely: "here's what you have, when do you want to do your next appointment". I decided to give it another try, and the provider kind of just sat down and stared at me the whole time. Didn't ask questions. Just waited for me to talk. In addition, the bill was not sent to my insurance. Why? Why not? Another "it wasnt on file until the 11th" story - but again, the statement date is 9/14, three days after my first appointment. I'd stay far, far away from this place.

I have been a client of Nystrom and Associates for about 6-7 years and very pleased with the service they’ve provided to me. They have an excellent staff and I’m proud to be a client of Nystrom and Associates. My therapist are good listeners and very helpful. Thank you Nystrom and Associates!

Jasmine Lindberg is an incredible provider. She is kind, patient and she listens to your needs. After every visit I feel such a sense of calm. I would recommend her to anyone with zero hesitation.

Place is a joke! They don’t care about you or your mental health. They’re too busy shoving pills in your face. They don’t listen and are in it for the money. It’s very clear!

I was really messed up from decades of trauma and abuse. I have tried therapy numerous times over the years, and never really got anywhere. I started meeting with Brooke 7 months ago. And I’ve really connected with Brooke, she’s been My Life Savior!!! She really seems to understand me, and knows how to reach me. After 50 years of trauma, I’m starting to function in life, and feel like a valuable human again. Though I know I still have a lot of work to do, I feel positive, and know Brooke will be there every step of the way. This therapy has saved my life.

I called this location for a general mental health testing and someone here scheduled me for a substance abuse disorder evaluation. I was under the impression the whole time up until my appointment that I was going in for what I wanted scheduled. I got to my appointment and went through the whole SUD evaluation thinking I was there for a general mental health testing and the person running the evaluation was confused as to why I was there only AFTER she was done evaluating me. It never was mentioned to me while I was there what I was there for. After the appointment she apologized and said she would refer me to what I actually needed. Now I have to wait months before being seen. I’m very upset.

My son and I both have therapists here, Shannon and Haley and we both like them very much. Would recommend.

I met with one of the Therapist, he was awesome.