Mayo Clinic's Online Review Report Card

No one in the USA would touch my older son with severe hemophilia and severe joint damage. He was critical and non responsive to treatment. It was day by day. Found the best surgeon and team who took on his case and stabilized the situation. With more hope down the road when everyone else gave up. Eternally grateful to this group of top professionals.

This hospital is full of gifted and experienced staff. Couldnt ask for more. They are all of the best under one roof. Recommend Mayo to everyone.

I had surgery at Mayo Methodist Campus in August. The day of surgery and the surgery itself was 55 stars. Amazing job with the nursing care anesthesia and top notch doctors. The post surgery was an awful experience. They only gave me enough pain medication for 3 days. Discharged me the day of surgery after a 4 hour surgery. I called the nurse and she had no interest in helping me get more pain medication to get me comfortable. I was in excruciating pain and felt very unheard by both the nurses and the doctors at Mayo. Make sure you have a very good family support after surgery because they dont do much to make you feel prepared at home nor do they care if your in pain. I am a nurse and am so disappointed in the postop care. Very unfortunate.

Staff and nurses are so kind and friendly

My son was diagnosed with a very rare form of liver cancer called bile duct cancer.Only 2500 cases in the United States Received very little hope from doctors until we took him to SloanKettering in NYC They were able to get an appmt at the Mayo Clinic in Rochester Minnesota His whole family had to relocate to Rochester. He received his liver 10112020 isalive because of Mayo..it is one of the best hospitals in the USA.The care was incredible

World Class

Mayo Clinic is the best anywhere. My husband and I are both patients here

Worst experience I have ever had

Ive been to the Gonda Building and Methodist build the Methodist campus numerous times more than over 30 times Ive been to the between the two buildings Ganda and the Methodist campus in the right next to each other thats why Im bringing them both up but Ive never I shouldnt say never one time I had a ridiculous wait time and that was my fault as I was late to appointment. Regardless being late hit the accommodated me and said no problem Mayo Clinic is here to help.

I have a rare form of cancer that has had limited progression because of too low a dose of a targeted therapy drug. My local Mayo health system clinic has referred me to the main Mayo Clinic in Rochester because the main Mayo Clinic does not allow the health system clinics to do certain testing such as PET scans. I am trying to schedule a followup PET scan and blood work and consultation which should not be hard should it? You cannot believe how difficult this has been for Mayos scheduling. Not only I but also my family has had this same problem with Mayos admin work. It is abysmal. Not only that but the scheduling people do not seem to understand how hard it is to fast for testing until noon in a day. Nor do they comprehend that it is winter in Minnesota and elderly people cannot drive in the dark and that weather determines a lot of what scheduling is necessary. If I had any other choice other than seeing Mayo for my cancer believe me I would go there. The doctors are great but the support personnel and admin systems are ridiculously bad inadequate and stupid beyond belief.To continue with my story I am trying to get a reasonable accommodation to quietly read during my PET scans. Other scan providers allow reading and TV watching. Mayo seems to think my request will ruin my scan. I guess it has been forgotten that I am paying for this scan and that a less than perfect scan is on me. Well see if I will be accommodated. The main problem here as I see it is that Mayo fails to live up to its mission statement that the NEEDS OF THE PATIENT COME FIRST. In my dealings with radiology the patient is just a lab animal with no patient rights to say no or ask for anything other than the rigid procedures.I will continue this story. But any Mayo patient who needs any kind of accommodation from this clinic will face difficulties.So the story continuesSince January 2019 my spouse has been trying to schedule his 6month eye checkup in opthamology. First in January he was told he would be scheduled in a couple of days. Nothing. After a month he then called and was told he could not get an appointment for another 3 monthsnow it would be 2 months past the time he was told to return. Finally after 3 tries and much angst he got his appointment with profuse apologies on the part of the scheduling idiots. These scheduling people actually suggested without knowing what his health condition was that he should go to the local Mayo health system hospital. Of course that hospital does not have the expertise nor equipment to do what my spouse needs done. My spouse has been going to Mayo for a decade because of his opthamology needs. Mayos administration is broken and stupid beyond belief.