St. Paul Metro Treatment Center's Online Review Report Card

my girlfriend was supposed to have an intake appointment for her first dose here today, and without any kind of prior notice they canceled her appointment because they “lost a counselor” and now they don’t have room for her. We didn’t get a phone call or anything to let us know that she was being put at the bottom of the waiting list again, which is super messed up when they should have done that the MINUTE they found out, instead of letting us believe that she was able to come in today and then having us drive all the way there and only then finding out that the appointment was canceled . This isn’t a game, you are playing with peoples LIVES here, opiate addiction is NOT something you can just handle like a routine checkup appointment with your doc being canceled, she would’ve been looking ELSEWHERE for help had she known that they didn’t have room for her anymore instead of just relying on a clinic that clearly DOES NOT REALIZE or VALUE THE IMPORTANCE OF COMMUNICATION WHEN IT COMES TO CANCELLING A POTENTIALLY LIFE SAVING APPOINTMENT WITH A PATIENT THAT TRUSTED THEM TO HELP. now we’re back at square one, and my girlfriend has been crying all morning because she feels so defeated and hopeless after months and months of waiting to get into somewhere and then when she finally thought there was hope THIS PLACE stripped that from her: I’m so upset with how this clinic just screwed up such a good thing

my girlfriend was supposed to have an intake appointment for her first dose here today, and without any kind of prior notice they canceled her appointment because they “lost a counselor” and now they don’t have room for her. We didn’t get a phone call or anything to let us know that she was being put at the bottom of the waiting list again, which is super messed up when they should have done that the MINUTE they found out, instead of letting us believe that she was able to come in today and then having us drive all the way there and only then finding out that the appointment was canceled . This isn’t a game, you are playing with peoples LIVES here, opiate addiction is NOT something you can just handle like a routine checkup appointment with your doc being canceled, she would’ve been looking ELSEWHERE for help had she known that they didn’t have room for her anymore instead of just relying on a clinic that clearly DOES NOT REALIZE or VALUE THE IMPORTANCE OF COMMUNICATION WHEN IT COMES TO CANCELLING A POTENTIALLY LIFE SAVING APPOINTMENT WITH A PATIENT THAT TRUSTED THEM TO HELP. now we’re back at square one, and my girlfriend has been crying all morning because she feels so defeated and hopeless after months and months of waiting to get into somewhere and then when she finally thought there was hope THIS PLACE stripped that from her: I’m so upset with how this clinic just screwed up such a good thing

Stick it out and it works

Stick it out and it works

I've been a patient at this clinic since Aug 4th 2015 so just over 6yrs and come from Walnut Grove which is 3hrs southwest and I've had zero issues getting there in time to dose. This clinic and Rob, Wendy, nurse Carrie, Meggan, and the rest of the staff saved my life. Thank you all from the bottom off my heart

I've been a patient at this clinic since Aug 4th 2015 so just over 6yrs and come from Walnut Grove which is 3hrs southwest and I've had zero issues getting there in time to dose. This clinic and Rob, Wendy, nurse Carrie, Meggan, and the rest of the staff saved my life. Thank you all from the bottom off my heart

Pros: Great nursing staff, particularly Carrie. Clean, safe, no trouble in the parking lots. It's not in a bad neighborhood.The counselors are nice and caring but not very effective. They are really good about making sure you get your methadone paid for, if you're eligible.Cons: Long lines sometimes, they need to hire more staff. Since there's usually only one nurse on staff, the people who have weeks worth of take outs easily take 10-20 minutes per person. They seriously hold the line up.Kinda hard to find a staff member sometimes when they tell you that you need a UA or to make an appointment.VERY limited hours, I've missed several doses cause of their crazy hours. Every other clinic has better hours than this place. No holiday takeouts, instead they're open like 2 hours on holidays.Strict with takeouts, you have to attend groups to get any.Staff seems really eager to close exactly on time, if you're a minute late they will shut the door in your face. Literally.Parking lot can get really busy cause half the lot is reserved for the business across the street. Said business freaks out if you park in their lot.Hot and kind of crowded inside. Not enough seating.Rating - 3/5, would be higher if their hours didn't suck.

This clinic is great they have methdone and I think suboxone too. I'm on methdone and you can dose the first time you come in after your intake. It takes around 1-2 weeks to feel completely comfortable. The first day mostly took away my withdrawals but I still had slight cravings for the first couple days. Now I'm around 4 or 5 months sober.

Pros: Great nursing staff, particularly Carrie. Clean, safe, no trouble in the parking lots. It's not in a bad neighborhood.The counselors are nice and caring but not very effective. They are really good about making sure you get your methadone paid for, if you're eligible.Cons: Long lines sometimes, they need to hire more staff. Since there's usually only one nurse on staff, the people who have weeks worth of take outs easily take 10-20 minutes per person. They seriously hold the line up.Kinda hard to find a staff member sometimes when they tell you that you need a UA or to make an appointment.VERY limited hours, I've missed several doses cause of their crazy hours. Every other clinic has better hours than this place. No holiday takeouts, instead they're open like 2 hours on holidays.Strict with takeouts, you have to attend groups to get any.Staff seems really eager to close exactly on time, if you're a minute late they will shut the door in your face. Literally.Parking lot can get really busy cause half the lot is reserved for the business across the street. Said business freaks out if you park in their lot.Hot and kind of crowded inside. Not enough seating.Rating - 3/5, would be higher if their hours didn't suck.

No takes out if you use THC otherwise they are just like any other clinic.