Centracare- St. Cloud Hospital Behavioral Health Inpatient Unit's Online Review Report Card

My dad fell and hurt his arm and chest. We went to urgent care first, and because he has heart problems and is on blood thinners they sent us to the er. We arrived and had to do a security check. Then we walk in to ER with over 60 people needing seen. It was people sick, people injured and people that were in fights. Cops in and out the entire time we were there. Ignorant people taking time of critical patients. It took them over an hour to see my dad for just his vitals. HEART CONDITION! Then they brought him back to sit in the waiting room. His arm was bleeding and oozing and looked ready to explode. Another 2 hours after that they came to get X-rays of his arm and chest. Then they brought him back to wait! 1 hour later I went to the front desk complaining that he has a heart condition and was light headed. The nurses told me,"we know, our hospital is out of control. We lost a bunch of nurses and doctors due to COVID pandemic and we haven't had luck getting new ones." I work in healthcare, this is not how a hospital should be ran. They would take 5 people in at a time then send them out like herding cattle. We left at the fifth hour. And when we did that they said that no broken bones were seen. Because he is on blood thinners, the hematoma was ginormous. Which I knew it would need to be drained and monitored for blood clots even though he was on blood thinners. This was a serious issue, or we wouldn't have come to the ER. I will drive an hour away to a different hospital if I ever have another issue!

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St. Cloud Hospital is a complete joke. Yesterday afternoon is a good example. A dear friend of mine was taken to urgent care by her worker people at urgent care center to the ER because of leg spasms. She gets to the ER. They put her in a room and she lays there three hours later nothing being done nor has she been seen by any one of us the inept doctors who work there. Two of MARY's other friends picked her up and took her to the Princeton Hospital. She was seen immediately in the ER and by a doctor and test run. Her potassium was very low. That's what was causing the spasms in her legs. They admitted her to a room, gave her intervenous potassium and a prescription for potassium and she was back home.. by the time MARY got home at 10:30 PM from Princeton. She would've still been lying in the ER at St. Cloud hospital not being treated.. Blood was drawn but the results were never told to Mary. it is common practice at St. Cloud Hospital even if you brought in by an ambulance if you are awake, they could very well put you into the waiting room on a stretcher and leave you there until somebody cares enough to treat you . There's no reason why a hospital this size should make people wait in a waiting room or in an intensive care room for hours on end ,this is no joke. That hospital spends millions on renovations and to what end? Patient care is horrendous!! The doctors on staff after 4 PM are just interns. They are not real doctors yet. This is just a residential hospital for them and there's a lot of decisions they're not allowed to make without an ok from a real doctor first So, in in the meantime, the patient suffers from the delay and nobody seems to care. There are yearly ratings that put them at the second or third best hospital in Minnesota yet they treat their patients the way they do with disrespect ! I don't doubt for a minute that lies are told and money exchanged for those ratings.

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I loved the nurses at the NICU. Every one of them deserves 5 stars. Unfortunately, the doctors will hold your baby hostage and refuse to release your baby for any number of reasons. They held my baby prisoner because she wasn't drinking a full bottle every 3 hours. Multiple days they refused to release, not because of any real health concerns (she had already been cured of that!). She just wouldn't chug a whole bottle in 10 minutes every three hours. Because you know, babies always eat the way you want them to. They then said they would report to cps if we took the child home. Mind you, this doctor had only actually come in to see my child one time in the 4 days he had been "attending" her. Meanwhile my postnatal wife with raging hormones is sobbing and begging them to go home. Super healthy to send a baby home with a mom who was stressed from all of that right? I'll bet she produces plenty and the baby definitely won't notice that stress! Garbage doctor. The doctors don't care about you, they want to keep you because every day is more $$. Every nurse, nurse practitioner, case, and floor manager suggested we go home... even my primary care physician called in to say as our primary caregiver he suggests us going home. So avoid this place, go to any other nicu, or beg your primary to take care of your baby. I hate suggesting this, but honestly your kid will do better if they just avoid these "doctors" at St. Cloud.

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Posting the gist of my old review because for some reason they were all deleted 🤔... I was here in 2016 or so and have a psychotic mental disorder. Dr. Bower (I don't remember his name exact) believed I was faking and refused to listen to any of the things I said. This lead to me not getting the help I needed. The place was in disrepair and a cabinet was flaking off shards of wood, I did not actually put any effort into getting a piece of sharp wood, they were easily visible and accessible. I used one of these shards to harm myself and then here's the worst part, worse than the malpractice of the lead psychiatrist. They criminally charged me with property damage and made me pay for the already dangerously broken cabinet! I don't know how this place is allowed to operate or how the lead doctor still has maintained his licensure given his absolutely awful malpractices. He should really actually go to the psych conferences he pretends to go to instead of a lady of the night. Do not willingly go to this place under any circumstance. You will be mistreated, criminally charged, and forced to pay for their corner cutting to push a bigger salary to the useless fools who run this "nonprofit". I hope that there is never a worst case scenario at this place, but I'm sure there will be.

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