Gillette Children's Specialty Healthcare's Online Review Report Card

To kevin Jannsen and others in his situation.The guide they have says you can at any time request information about services including costs.But Minnesota's patient bill of rights item #14States that patients SHALL BE INFORMED...."14. Disclosure of Services AvailablePatients shall be informed, prior to or at the time of admission and during their stay, ofservices which are included in the facility’s basic per diem or daily room rate and thatother services are available at additional charges. Facilities shall make every effort toassist patients in obtaining information regarding whether the Medicare or MedicalAssistance program will pay for any or all of the aforementioned services.

Research your expected cost in advance of scheduling!!My daughter recently broke her arm and required surgery prior to putting a cast on. We had a good experience at the hospital and the staff were great in keeping my daughter in high spirits. Given the good care, I proceeded to schedule follow up care check-ins. I signed an insurance consent form at the hospital indicating there would be separate physician and facility charges for the visit. That was expected, since I was in a hospital. However, what was not made clear to me is that ALL follow up care would also include outpatient facility charges, even though follow up care was received in their “clinic” location and not at a hospital.Additionally, the bill for my daughter’s surgery was received just about a week after the date of service. However, no bills were received for any of the follow up care until the full course of treatment had completed. And every one of those appointments had separate facility charges on them.I reached out to Gillette to talk about this situation and they were unsympathetic, effectively stating that it is the patient’s responsibility to figure out for himself/herself that Gillette bills outpatient facility fees for each visit. I felt like I was taken advantage of and I hope others can learn from my experience.

Gillette saved the day. After a terrible experience at Children’s Hospital St. Paul, and having my time wasted by two other facilities today, Gillette’s was able to tell us my daughters leg had a toddlers fracture (something children’s overlooked). Our experience was fantastic, the service and care was fast, polite, and caring. Thank you Dr. Cooper in orthopedics, and the nurses who helped us today!

Research your expected cost in advance of scheduling!!My daughter recently broke her arm and required surgery prior to putting a cast on. We had a good experience at the hospital and the staff were great in keeping my daughter in high spirits. Given the good care, I proceeded to schedule follow up care check-ins. I signed an insurance consent form at the hospital indicating there would be separate physician and facility charges for the visit. That was expected, since I was in a hospital. However, what was not made clear to me is that ALL follow up care would also include outpatient facility charges, even though follow up care was received in their "clinic" location and not at a hospital.Additionally, the bill for my daughter's surgery was received just about a week after the date of service. However, no bills were received for any of the follow up care until the full course of treatment had completed. And every one of those appointments had separate facility charges on them.I reached out to Gillette to talk about this situation and they were unsympathetic, effectively stating that it is the patient's responsibility to figure out for himself/herself that Gillette bills outpatient facility fees for each visit. I felt like I was taken advantage of and I hope others can learn from my experience.

Normally I have absolutely loved Gillette Children's. However, we started the process of ordering adaptive strollers for two of our children many months ago. As of yet, they have not contacted insurance to get the claim started, according to my insurance rep. My kids are unable to go to school without the adaptive strollers. I am very upset about the lack of progress.Update: The vendor submitted the insurance claim but it was denied because Gillette didn't give all of the needed info that insurance needs. The vendor has been trying to contact Gillette to get that info. They cannot get a response. I call and am told by the receptionist that my message was sent high priority. Three days later nothing. So I call again and get more voicemails. Leave urgent messages and still nothing.Most people would be fired for refusing to do their jobs.

Terrible place very slow!!!

Very happy with services! Making appointments not so easy. But overall GREAT PLACE!

Thanks Gillette Children's for making me be what I became, im 21 now and I had surgery done by dr novachek when I was almost 2 years old, he was the best doctor I've ever had, and the doctors I currently have dont even come close.❤

They line the walls of the hospital with plaques showing millions of dollars in grants but it's hard to see where that money has gone. After a little time spent their it becomes apparent what is going on their. It is a collection of children that are born to extreme wealth from around the world that bring "shame" upon the family because of special needs grandchildren. Therefore they use their wealth to push through the immigration process to unload the special needs grandchild along with the mother onto a place they can be taken care of on someone else's dime. Screw the local children that could much more efficiently be helped.

The staff has been friendly, however, I find myself being a middle man for appointments that should have been made months ago through them, not me.I'm not a scheduler, I'm a parent just trying to get a surgery for a kid who's pain is getting worse while I'm trying to coordinate things that shouldn't be my responsibility to.Its been over two months since I brought my child in for severe scoliosis. If they even walk for too long they are crying in pain for hours despite Motrin, heat packs and snuggles (theyre seven).... walking, they can't play with their friends for too long, their quality of life is not what it should be..... I felt assured on the first appointment that they would be able to get my child a surgery to help their quality of life. However, it became clear that I would be sitting there begging different locations for appointments to allow the surgery to happen, with little to no help. I had to figure out cardio appointment, respiratory appointment, genetics appointment, e.t.c.... I had to call back many times to ask when I could get the required scans and when the surgery was even supposed to be. Every time id be told they'd get back to me...... and I'd wait for up to two weeks to hear a bunch of nothing.Meanwhile.... I have to listen to my child crying upstairs in utter pain because they wanted to go pick agate rocks in the yard..... does that sound like quality of life?I would have gone elsewhere, but there's nowhere to go. All I know, is that they need to fix this horrible communication and collaboration problem that they are having. Parents shouldn't have to worry about this.... children shouldn't have to suffer like that. They should just have to worry about showing up and getting the care they need.