Twin Cities Eye Specialists's Online Review Report Card
Twin Cities Eye Specialists
3.2
Average Star Rating
24
Total Reviews
3
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Twin Cities Eye Specialists received 54.2% positive feedback, with patients praising the clinic's thorough examinations, professional care, and immediate attention to emergencies. However, 45.8% of the feedback was negative, primarily citing poor customer service, disorganization, and rude staff interactions. Overall, the clinic is appreciated for its expert care, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
List of Twin Cities Eye Specialists's Reviews
Call to request my records To fax to another clinic, I was yelled at told to identify myself multiple times wasn’t greeted. They did not identify themselves as their clinic this man yelled at me, screamed at me and multiple times said that he was going to report me to the Attorney General’s office because I would not give him my name. I did not give him my name because at this point I’m scared your embrace if you’re yelling at me and you’re asking me to identify myself when you haven’t even identified yourself I was calling to get my records as I was told from another clinic and instead I was yelled at and braided when the conversation started to get more intense I said that I was recording the phone call and he got more intense. I do not suggest this clinic to anyone due to the Unprofessional threatening behavior
Reviewed On Google
I’ve enjoyed being a patient of Dr. Eilers at Twin Cities Eye Specialists, he’s very thorough and professional but also personable.
Reviewed On Google
Bait & Switch — I gave my insurance information when I made the appointment. They did not tell me they didn’t participate. I took off work and showed up for my appointment and learned from the front desk person that they didn’t accept my insurance. Who is going to reimburse me for time away from work???
Reviewed On Google
Called at 9am for an emergency appointment and he got me in right away. He was professional, friendly and explained my results. He has a new client. I highly recommend him. The picture on Google is not accurate. That is the back of the Haskell's building. The office is in the front.
Reviewed On Google
I've been a patient for many years. I've found the clinic to be neat and clean, staff to be professional and courteous, and Dr. Eilers to be very knowledgeable and once you get to know him, very funny. Also, the technology is very impressive.
Reviewed On Google
They stopped taking our insurance. The receptionist told my wife she would get a "substantial discount" on her routine exam. Then we got a bill for $590.00. Based on other reviews this appears to be standard business practice for Twin Cities Eye Specialists
Reviewed On Google
Extensive and highly professional. I've been coming here for several years, with quite bad eye sight, and they've been able to get me to near 20/20 vision for each update. Dr. Eilers has great equipment and practical knowledge for eyes that need it. Highly suggested to those who have specialized contacts, strong prescription, etc.
Reviewed On Google
The rudest staff I have ever talked to. I would advise all to steer clear. Horrible condescending unprofessional people.
Reviewed On Facebook
Poor administrative staff. Long story short, my insurance provider dropped them and they were unaware. Ignored requests for call backs and follow-up over an 8month period of time. Dr. Eilers is great, but will not be going back due to poor customer service and being stuck with a very large bill.
Reviewed On Google
Great doctor. Thorough, patient, pragmatic, and kind.
Reviewed On Google
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Locations
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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