Missouri Ozarks Community Health's Online Review Report Card

Everyone is so nice at this office!

All they do is hang up on you.

Staff is such a delight! Thankful for them!

I love the Moch clinic and pharmacist. They are all really nice, and have a small town vibe. Dr. SherrardTakes plenty of time talking to youAbout whatever you need. She will find you specialist And knows your history very well.

Great staff, little slow on service

What kind of company will not allow the parent to accompany their 5 yr old child to their dental appointment? My husband was able to stay with our son during his tooth extraction in Mansfield at the other clinic although he had to get "permission" from the dentist. We will he taking our business elsewhere. They do not care about quality client care.

They have terrible ability to pick up a phone. Always just “there is nobody available to take your cal”

Had an infected tooth and they were amazing with it. The student took in consideration all my issues and fears and worked with me. Thank you!

Made an appointment here today for what I think is strep that has been lingering for several weeks and now with a constant headache. First off called my Medicare and Anthem BCBS advantage plan and received the go ahead from them both that this clinic is in the provider network. Anthem assured me it would be no problem that i did not have my advantage card as the clinic staff could access the information from the medicare card and verify me as a member and view my benefits. As I have spent much of my nursing career precerting and recerting patients insurance for various levels of medical care, I am familiar with this process and know the technology to do this has been around since the 90s or earlier. I am sad to say in all my 65 years I have never been met with such a nonchalant, uncaring attitude as that I receved at the check in desk from a young woman whose name I won't share. I was told in no uncertain terms the office had no way to check my benefirs without the Advantage card and the number. I said to her that both medicare and anthem informed me she should have the capability and means to verify my benefits using the information from my Medicare card. She flatly refused to do so to the extent she was not even receptive to my request to at least provide me the anthem bcb number that the office used when contacting them. No apology, no " I'll see if someone else can help", not even a "I wish I could help you". Nothing but a blank look. Other patients were able to witness and hear all this as seats are placed a mere few feet from the desk. I felt humiliated and embarrassed. I know some individuals are not suitable to work in a health care setting. It takes patience, and empathy. But even being a decent human being and lending a helping hand was not present during this encounter. I see this young lady as not meeting any standards of integrity. A phone call. Or a phone number. Met the same reception from the supervisor of the clinic when I called to report the event. A rote apology. And "I'll speak with the employee." Imo, This is substandard care, bordering on patient neglect.Missouri Ozarks Community Health should re examine their mission and values statement. Today, they did not provide an ounce of compassion, and no service whatsoever.

Took my two young sons there for checkups.Most of the time was spent with silly questions. Does you 2 year old eat solid food,Does your two year old know about gun safty,Does your two year old like to eat dirt? To name a few. Listened to there hearts,checked pulse and checked reflexes.The device for looking into there ears was broken.I wish more time was spent talking about my 4 year old which was born at 25 weeks.I mentioned his poor apatite which went nowhere.Was shown a growth chart where hes below average on weight and way below on height.His head was 1 inch smaller then my 2 year old but that stat was unavailable on the growth chart.Maybe the job was done correctly and im just picky,Dunno.I do know if i had it to do over the appointment would have been made elsewhere.