Burrell Behavioral Health's Online Review Report Card

Please dont go here. They gave me Venlafaxine, one of the hardest drugs to discontinue. I still suffer from Antidepressant withdrawal. But, taking those pills was worse than my own mental hangups. The therapy was good. The employees generally seem as fed up as the patients, unfortunately.

Very kind and professional!!

The staff here is good but the turnover for caseworkers are too often.

Horrible place, stay away

They actually listen and care about you. You get medications that you actually really need. My doctor is very nice and well educated. 5 stars⭐⭐⭐⭐⭐

Incapable of answering or directing calls; if you have phone anxiety good luck getting through or even leaving a message as they will hang up on you or ignore you EVERY TIME. Very disappointed in service.

I initially was skeptical about this place because a few friends of mine weren't treated well here. I had taken an assessment and the woman I talked to at first gave me some hope. She had told me that I would be able to have female doctors due to past trauma and she would make sure to put this on my records. She also told me I shouldn't have any trouble being prescribed the medication I used to have when I was younger. I had a hard time getting my insurance info to the office. They would call me while I was at work and when I told them I need to be called back at a specific time, they wouldn't call me. They wouldn't answer their phone either. The first phone call, the receptionist wouldn't tell me where they were from and immediately asked for my SS number. Which prompted me to hang up because I didn't feel comfortable giving that info over the phone for a person who wouldn't clearly tell me where they were from. When I finally got to my appointment, I was talking to the nurse and she told me that I would be having a male doctor. He dismissed me and was more worried about my high blood pressure. Which was being taken at the moment I was told I was having a male doctor AND the machine had to be adjusted multiple times. He made it sound like he didn't believe my diagnosis and told me "Well I can't prescribe you your medication you have had in the past because most children grow out of having ADHD when they become adults." He asked me if I had nightmares or flashbacks, to which I told him that I did have them, he said I don't appear to have any troubles with my PTSD. I felt like I was being judged and treated like a drug addict just because I asked to be prescribed a medication I was prescribed when I was in high school because it actually helped me, I just couldn't afford it because I lost my insurance when I went to college. This place lied to me and made me feel ashamed of asking for help. I wouldn't recommend it.

i went here 6 months ago for up to a year. I had a really bad mental health crisis and my therapist Natalie wouldn't send me inpatient and also told me a year later she wasn't qualified to handle my diagnosis. Also they only care about money. its crazy how i was harming myself and in and out of psychosis but they thought their companies php program would benefit me even though i was a danger to myself at home. i know i wasnt perfect the whole time but that legitimately comes with my diagnosis. doctor scott was cool though but yeah specifically natalie and her supervisor, maybe tell your patients you aren't specialized in BPD

Having a terrible time connecting with anyone to set up an appointment. They were supposed to call me, but never did.

I called the national crisis hotline and they forwarded me here. Burrell did my intake process over the phone, and said that my insurance would cover all costs & the cost of a therapist. I went in to the appointment three times without issue. The fourth time, the receptionist said she couldn't run my insurance. Several weeks later, I received a bill for $200 for the intake process. My therapist also said that, due to my insurance, I would be scheduled with a different therapist in a few weeks. I contacted him once to follow-up, he said he'd let me know once he found out more. I haven't heard from him since. Additionally - the scheduling is bad. Sometimes my therapist would be available one day one week, but not at any time that day next week; sometimes he wouldn't have any available time at all, so I'd go a week without seeing him.