Vios Fertility Institute's Online Review Report Card

Never received a call for my results. I had to be surprised by my physician with the results. Also, my wife called to get the cost of her treatments, she was told she will get a callback, but she never did.

Enjoy the team and the ability to always provide solutions. Everyone seems caring and emphatic to this delicate situation. Highly recommend

Vios is great in some ways but terrible at communication. It takes days or weeks to get a response to a portal message and they don't update you on what's happening with your GC at all. If you call, you have to choose from a ton of departments to find someone that might be able to help you (but probably can't). Not sure how much of this is due to the pandemic or not. We are not done with our journey with Vios so I may update later (with hopefully more positive things to say).

This is my second pregnancy with Vios. Throughout all the appointments, I’ve worked with several doctors and they are all amazing and genuinely care. They go above and beyond and the communication is great. They take time to help you understand everything, from billing, blood work, anything! It is an overwhelming process and they make it manageable! I love this team and appreciate them so much. From the nurses that take my blood in the am, the women who do the ultra sounds, to the nurses and doctors! I am so appreciative!

My experience has been phenomenal with everyone at VIOS. The nurses are encouraging and communicative and Dr. Klenov is very knowledgeable and kind. Everyone always made me feel optimistic and great during my visits.

Vios has made this fertility journey easy and I appreciate the entire staff!

Amazing and caring staff! The clinic is impeccable!

I would never recommend any individual or couple visit this clinic. I have had nothing but issues with this clinic since my first month. I have tried several times severing this relationship. They pulled in back numerous times promising better service. That was a lie!!! I have been contacting this company for days to get a resolution. Nothing!! I call 20+ times a day, different departments just to talk to someone new to try and get somewhere, it all boils down to no one answering, never getting call backs, and no customer service. Now I will say after a year or so of frustration I have resulted to speaking extremely vulgar to them and them just constantly dismissing me and still not trying to resolve anything. THEY PREY ON PEOPLE AT THEIR MOST VULNERABLE TIME AND KICK YOU TO THE CURB. Please really consider this company. ESPECIALLY THE SAINT LOUIS LOCATION.

Doctor Julie R and the nurses have been professional and seem to care.

My husband and I left another fertility office and came here, excited to try again. We already had embryos made that were tested and approved. Dr. Rhee's office is terrible at communicating and really good at sending out the Bill's. They truly nickel and dime you, and it's so sad because they haven't done anything for us in the 5 months we've been there. I now owe them a $1000 bucks , and a lot of time wasted... and I already had my own embryos. They drew blood on me and my husband, and did an ultrasound, and had a zoom meeting... that equals a $1000.00 bucks. I'm so dissatisfied, and still infertile. Thank you Vios for only wasting my time and my money. I am going to a better place. Run away from this place. We started with a nurse name Kristin, then it turned into Andrea.... and I have never met both of these women who were supposed to be in contact with me. The only lady that I've been in contact with is Ania who oversees all the Bill's. Vios... you should be ashamed of yourself.