Justin E. Hugo's Online Review Report Card

I am dumbfounded by these negative reviews. I took my elderly mother in law to see Dr. Hugo for many years. Then when I needed a doctor, he wasn't taking new patients, but took me anyway. Dr. Hugo, assistant Stephanie, and staff have been nothing but phenomenal for years. I've been there three dozen times or more between my mother in law and myself. He will always sit there and listen to you attentively, answer questions, until you are out of questions. Sometimes I feel bad because I know he has other waiting patients I've been to doctors that make you feel like cattle going through a turnstile. Not Dr. Hugo. That's probably what lead to most of these complaints. Long wait times etc... I guess if you want it fast and don't mind being treated like cattle, then just go somewhere else.

Dr. Justin Hugo saved my life when recently admitted to hospital from a Open Reduction/Internal Fixation Surgery. I fell and fractured all bones in ankle. I was placed on the rehab floor. The hospitalist saw me for 5 minutes and discontinued ALL medications I have taken for 8 years. Which included Xanax and Paroxetine and other important medications which I had been hospitalized before for not taking correct dosage (my fault). I have been precise in taken correct dosage since. I started having seizures within 24 hours after discontinuing my meds. .I was placed in ICU. I continued in ICU with seizures for 2 and a half days.Even though Dr. Hugo does not have privileges at Mercy South he called on continuous basis to inform doctors how to get me recovered. Upon entering my room doctors would say "I was sent by Dr. Hugo". What a relief to know such a professional, caring doctor was overseeing my care. When I was in rehab he continued continuous contact. Thank you Dr. Hugo and staff.

Same as other 1 star reviews. Never saw Dr Hugo for 10 years. Saw his Physicians assistant (4stars). Never realized how little they cared until I changed to a new practice and saw a very competent Doctor. Don’t bother, try another practice.

Terrible excuse for a dr and even worse office staff. Nurses were fine as was the physician asst whom I always saw. Do the research there are great physicians out there not here.

Both my daughter and I have left his practice as patients. Years ago, when I first went to Dr. Hugo, he was the one who would see me, and I put my trust in him to care for me. During the next few years, I was only ever seen by one of his Physician Assistants. I truly forgot what he even looked like. On June 7, 2019, our daughter was tragically killed and I was in a terrible state. Family called Dr. Hugo to ask if he could give me something to help me get through this. While his office staff did offer their condolences, Dr. Hugo could not be bothered personally to return our calls, offer his condolences, or help in any way other than advise his staff to tell us to take me to an emergency room. As I told him to his face, he is supposed to be my doctor. It is his name I enter on forms as my doctor's name, not one of his PAs. I trusted him to care about his patients but his office has become a money mill, and it appears that money, not medicine, is now his only priority.

Dr. Hugo is great, but since he has gotten so busy you have to schedule appts with him 4-5 months in advance. his phone is always busy now and it takes forever to get an answer.

I love Dr Hugo and his PA. They are very nice and helpful. He is a little hard to see him but most of the time I do not need to see him.

Similar to other reviews, I was very happy with Dr Hugo when I initially met him at my first appointment a few years ago. But after that visit, you’ll find it takes months to get in to see him. They will want you use to use the physicians assistant, Stephanie, who is probably the most arrogant and rude person I’ve ever met in my life. The ladies at the front desk are lazy and act like they’re doing you a huge favor to do their job. I liked Hugo but I’m switching doctors due to these issues

I am an established patient and it takes 5-6 months to see the doctor. The office staff always pushes seeing the nurse practitioner who I am not comfortable with. You do not get your lab results unless you follow up and even when they are abnormal the NP says everything is ok! dr hugo may be great, who knows, you never see him and because of that I would steer clear of this office.

Dr Hugo is great Doctor. You usually have to see nurse practitioner because he is busy.