Katherine Glover Collins's Online Review Report Card

Dr. Glover-Collins is an exceptional doctor. At my initial appointment, she spent considerable time explaining my condition and my treatment options. On the day of my surgery, she spent time putting me at ease. I knew I was in excellent hands.

I was diagnosed with breast cancer and referred to her. I was told to not be late to my appointment so I showed up early, about a half hour. I was in the room earlier than my appointment. I waited a long time, about an hour and a half and an assistant came in to examine me. She told me I would probably need to have my breast removed. I was shocked. She left and I waited and waited. I had a friend with me and that helped. About 3 hours into the wait 3 ladies came in to tell me they were sorry,but doctor was consoling a patient. At about 4 hours into wait Dr Glover-Collins came in without an apology and got right to the business of my exam and consolt. She was very dry in her approach. She shared much data and information that she was very capable. I asked if she would advise her own mother whether to have a lumpectomy or masectomy. She said she could not advise only give facts. I left in a daze and got a general surgeon.

Referencing: June, 2022 Family participation for Mary-Ann. A big, "Thank you" to Doctor Glover-Collins, Doctor S. Clawson and LUWAN for, "Lifting my daughters crown and having her back" during the trying times for her breast surgery. Doctor Collins, Doctor Clawson, Luwan, great TEAMWORK because it is the element of waiting the unknown results that frightens. End Result for you all: Our family recognizes your, smiling, good, bedside manner. Thank you, also, to BJC Services departments.

Although my surgery with Dr. Glover-Collins was adequate, everything about my cancer care at Washington University was poor. Initial appointments took months to schedule, little information was given to make life-changing decisions, and communication problems were significant (including scheduling my surgery at the wrong hospital and not recognizing the error until the day of surgery.) No communication was initiated even weeks after lab results were posted in MyChart. Questions during my visits were met with responses such as "we already talked about that" or "it was in your welcome packet" so I did not get many questions answered. If you have breast cancer, go somewhere else!!!

Dr. Glover Collins seemed to be an expert in her field. However, she had poor social skills and bedside manner. This is a very sensitive time and we were looking for more attentiveness or compassion. It was not a great experience and we will seek another surgeon.

Dr. Glover Collins was clearly knowledgeable and presented information and options in an easy to understand way. But she seems to lack any warmth or compassionate bedside manner in delivering the information.

Dr. Glover-Collins took the time to listen to everything I had to say and sent me on to multiple doctors in the same day. Issues were found and thoroughly discussed and she gave me options of plans. I feel very informed. She spent hours with me, and always had a smile on her face. I feel like I am in very good hands. She found problems that were not found at another hospital.

she is abrasive and not warm at all.