Low T Center's Online Review Report Card

I have been an Independence Low-T patient for over 2 years. Leawood and Independence both owned by the same individual. Independence unit is/was staffed by medical assistants and a nurse practitioner. Cutting to the chase. Nurse practitioner was terminated, not replaced, along with receptionist. Hours cut drastically, from 6 work days a week, now 2 work days and partial day on Saturday. Nurse practitioner now visit from Leawood office, for those wanting in house injections and service.A “hybrid” program was put in place. Patient gets blood work every 3 months and injections shipped to home from gulf coast state. This program went “South” after hurricane hit and flooded facility. Injections had to be picked up at local LowT. Although facility has since opened, shipping on time is still an issue, you may have to go to local LowT to get your injections until delivery of your meds.If you are closer and use the Independence unit, and use to get your injections, be prepared for possible long waits. Many men do not want to inject themselves. Let me be clear, the permanent staff at this location are FANTASTIC TROOPERS. You can tell the visiting nurse practitioners nerves wearing thin.So to recap, owner wants your money, your loyalty, but does not want to staff this facility properly!!Wait time for injections on Saturday are ridiculous (go figure). If there is a new patient consultationYou could be waiting a while, upwards of 45 minutes or more on Saturday for a scheduled injection.If/when a “different” treatment center hits town, I will be their first patient!!

This place is horrible. The staff was rude, and I overlooked it because I thought maybe it was just the one person and she was having a rough day... but then, I’ve been getting charged, no medication is showing up, and it’s impossible to calm them. Don’t believe me? Try. Your call will be forwarded to a call center, and they will tell you that they’ll take a message and have them return your call later, but here’s the kicker... THEY NEVER CALL YOU BACK!Avoid this place at all costs

My experience with the Low T Center in Independence has been nothing short of amazing. The staff are professional and very friendly. Even during peak times, they are efficient in keeping the patient’s wait times to a minimum. I should mention Keslie, as she, without question is a real asset to the company. She always makes the patient a priority, even when she is obviously multitasking. Great job and keep up the good work, you are all appreciated.

Great service and staff! I highly recommend!

What a difference a good place can make. The two women Keslie and Denise that have been a constant here have made this experience easier and they are terrific! I recommend this place to any guy that feels like he just isn’t himself anymore.

Used to be great but not so much anymore! They have extremely high staff turnover and keep cutting back their hours. They are now only open 3 days per week but charge the same as always. With the shorter hours it is now always packed and there is always a wait. This place is no longer convenient and the only reason I still go are the seasoned employees like Keslie that do their best to offset the inconveniences created by corporate. She is an asset on what appears to be a sinking ship.

Friendly staff and fast, has complimentary snacks. I highly recommend this place.

Excellent services