Heeral Ramesh Shah's Online Review Report Card

Very friendly and professional staff. Today was one of the best eye exams I have had. I have just moved to the area and was a little stressed. Dr Shah was a blessing

Thank you for easing my anxiety and making the procedure a smooth one. Such a caring office staff and Dr. Heerap Shah is knowledgeable and so patient and kind.

De. Heeral Shah and staff have been absolutely wonderful to me in helping me treat my Diabetic Retinopathy andacular Edema. Extremely friendly staff, and a Doctor who cares about her patients and doesn't make you feel like you're being given a rushed answer. Would HIGHLY recommend their services.

Both Dr. Ramesh Shah and Dr. Heeral Shah Dalia are highly skilled professionals in their field. The supporting staff in their office are very helpful and polite to their patients. They are under tremendous pressure on a daily basis to coordinate and schedule and unfortunately get grief from patients who are extremely rude and hateful. I also know that there are patients who write bad reviews just to be beligerant. I personally have never had a bad experience in their office. I would definitely recommend these doctors and their staff to anyone needing their services.

I cannot comment on the Doctors, but I can say that this practice has the worst-run front desk I've ever interacted with. I arrived almost 30 minutes early to fill out new patient paperwork, but instead was asked to answer questions verbally in front of the entire crowded waiting room. I was even asked for my Social Security Number, which I insisted on writing down for security purposes. I was asked for other personal information verbally without regard for my personal privacy or anonymity. This made me very uncomfortable, but my Primary Care Physician is a patient of Dr. Shah's, and had assured me she was an excellent provider, so I stayed. Then came the final straw. I have Medicare A&B, and am part of a special program run by the State of Missouri which pays my co-pays for Doctor's visits. The staff had no idea what to do with my letter, and discussed it (and me) with all the sliding windows opened. Because I was one of the relatively few male patients in the waiting room, it was relatively easy for patients to know that the "he" they were referring to was me. In the meantime, I'm also hearing all the personal information being given out by other patients in the waiting room. I finally walked up to an open window where my payment was being discussed on the phone, and told the woman at the desk I was uncomfortable having my personal business discussed so openly. This woman told me they would not accept my letter guaranteeing payment and that I would have to pay my co-pay before I could be seen. I explained that if I paid upfront, the program would not reimburse anyone for a bill that had already been paid. That made no difference. She wanted me to pay up front and then let her submit the bill as if it had not been paid already. She said the office would reimburse me when they received the check. I thought, and still think, that was unreasonable and unethical: while she didn't want to trust me to pay any amount the State of Missouri didn't cover (which has NEVER happened during the past 6 years I've been on the program), she wanted me to trust HER to make a false claim for an "unpaid" bill that I would have already paid, and then to trust her to reimburse me the money when she received it. As it so happened, earlier I had heard her asking another patient to pay a balance on a bill from his visit in June, so apparently not everyone has to pay up front. I felt nauseated and told her I was leaving. I walked out the door, made it to the car, and started crying in frustration. I truly thought I was going to be sick. I had waited several weeks for this appointment; drove 45 minutes to get there; brought all my proof of insurance plus typed lists of my other medical providers and my prescription drugs; was looking forward to establishing a long-term relationship with Dr. Shah; and ended up being treated in the most disrespectful and unethical way imaginable by her staff. I have NEVER been treated that way in a medical setting. I am now scheduled to see an ophthalmologist in Springfield, two hours away, who will gladly accept my secondary payment information and trusts me that the bill will be paid in full. I just wish I hadn't wasted so much time waiting to be seen by a practice that is more interested in money than in patient care. By the way, I am not the first reviewer to complain about being mistreated by the front desk staff. That should speak volumes.

I was very impressed with Dr Shah and staff. They had 4 or 5 people in the waiting room, but our wait wasn't long. They was gentle with doing my eye tests and explained everything so that I understood..

Very disappointed. Feel free to call. You have info on file. I’m response, your right, I did not bring my insurance card and yes I left angry. I called another optometrist who was able to pull up my information very easily because they tried. I had never been to them either but they asked a few simple questions and had my insurance information in a matter of minutes. The other place asked questions that your team did not and got me in the same day. I would suggest that if you know you are scheduling a new patient be up front with them about what information you need them to bring.

The doctor and staff were very efficient and friendly.

Family in devastating car wreck off I44 late wendsday evening made remarkable recovery thanks to excellent work from Doctor's at Freeman Hospital.

I was so fearful when I first started having problems with my vision and I still have fears but this Dr takes time to calm my fear by explaining each procedure. Dr Heeral Shah is outstanding and I have complete confidence in her and the care she gives me. The entire staff is consistently kind and respectful. I hope to never need to go anywhere else.