Liberty Urgent Care's Online Review Report Card

Terrible service. Told us we would have test results by a certain day by a doctor and then told we wouldn’t have them until days later by someone else. Avoid this urgent care if you need test results fast.

Fast and timely when it came to paperwork and being processed in and out for my visit. The staff were polite and friendly. The building is in excellent condition on the inside and outside.

The workers were extreamly nice and helpfull. Fast in and out for job drug screening. The building was very clean. All together very impressed.

Fast service.

First impression, I had a wonderful experience. Staff were very friendly and helpful and time management and communication was great. I came in with strep like symptoms. Test came back negative. So Dr. Martinez offered a Covid test. Was satisfied until after leaving I realized she had left me to go home without any professional advice on how to treat my symptoms including headache, sore throat, and chills. Not even home remedies or recommended medications to take. Left just to wait on test results and fend for myself. A little upset because the reason we all come is to get professional help.

Awful place. Rude don't care for the people they see. No help whatsoever. Never been or had a more despicable experience. Save yourselves some time and trouble and seek help somewhere else. It's a shame that our healthcare system and providers have been reduced to places like this.

Staff was super friendly, however they did not submit my prescription to my pharmacy. I found out after going to the pharmacy TWICE and then having to call this Urgent Care to find out what is going on. Turns out they never submitted my prescription. When you have the flu the last thing you want to do is leave your home more than you have to. Hopefully this was a one time ordeal.

Very friendly and fast even though super busy.

Heather the Nurse practitioner was GREAT!!!!!

Very fast service and was in, seen and put within an hours time. Staff was VERY nice and caring!

Laine was great! She may have diagnosed me with the Flu but I was in and out and able to go home and rest. Highly recommend this urgent care! My doctor Jake was also super kind!

Giving this review 5 stars so that people actually read it and understand that it should be 2 to 3 stars.Go here if you want to get lectured on antibiotics.The RN here is a miserable person.I clearly had a sinus infection while out of town on business.She diagnosed me without even looking at me. Her bedside manner is rude and condescending.I was lectured for at least 20 minutes by the RN and DOCTOR on the ills and over use of antibiotics. Doctor R finally did the right thing and gave me antibiotics. the RN even told me first line of defense for a sinus infection was to give me penicillin based antibiotics even though I told them that I was allergic to penicillins !!!I wanted a Z pack which was swiftly deniedI took the prescribed antibiotics and felt better in 36 hours along with nasal sprayThe staff there needs to know that sometimes people need antibiotics and that people know their own bodies and what works best for them. If they would open their ears a little more and be more understanding it would be greatly helpful.Thank you Dr. . RCaveat Emptor!

I paid $150 for the doctor to see me for 2 minutes confirm that I’m nauseous and have gas build up in my intestines. She then gave me nothing to help with the nausea and discomfort!

Took my daughters in for flu like symptoms today. Check in was fast and easy. We didn't have to wait long before we were called back. Dr. Moretina sent scripts over to the pharmacy before we left the exam room. Everyone was very pleasant from the time we walked in. I will definitely use Liberty Hospital Urgent Care again!

Wonderful experience I have had at Urgent Care. From the second I filed a work comp injury staff have made sure I was taken care of quickly, made sure to answer all of my questions and overall, just treat me like family. Liz is very good at her job and made sure I had everything I needed and I was all set with orders before I even got back to campus. Dr. Shaffer listened to me, understood where I was concerned, my needs, and helped make a game plan that meets my physical, emotional and work needs. Such a stellar crew over there and I cannot thank you all enough for all that they have done for me. I know you guys work so hard and care so much for each and every person that walks through those doors and it shows. So again, thank you for everything.

Would highly recommend Dr Ochs at Liberty Urgent care, he actually cares if his patients are treated. If I could rate -5 I would.

Took our son who was complaining of a sore throat, sounded raspy and clearly had redness in his throat there. He was exposed to strep and we wanted a test done. The nurse practitioner wrote it off to allergies because there was no fever over 101. 2 days later, his fever spikes to 102 and took him back. The same nurse practitioner was rude, unwelcoming and said he had hand foot mouth. He had it as an infant and cant get it again...hmmm. also said his throat was red, an ear was inflamed but we should give him a popsicle and not be so stressed. She talked down to my wife and I can tell you she was the most unprofessional and unsympathetic person I've ever had the displeasure of seeing. It astounds me the lack of care in the healthcare of this place.Pathetic!

Friendly professional staff, clean and lovely environment. I would return or advise my friends/family to receive care here.

I had a sliver removed in June and upon receiving the bill have called 3 times and have not received a phone call back. A week later received a phone call but was in car and said I would call back that day or next day. I called that day before 4:30 and no one answered phone. Have called three times today. Was able to leave a voicemail but the other two times which is before 2:45 no one answers. Needless to say not good patient service.

Friendly staff and great providers! Super fast service!