Stephen Tripp's Online Review Report Card

I had to have a nerve test done and called to schedule and the girl was very knowledgeable and ensured the doctor I was seeing was in network with my Ford Motor Company insurance. I had to reschedule and called back the following day to move it. I went to my appointment and no one catching the doctor who they rescheduled me to was out of network. I have since received a bill for over 600.00 for being out of network. I called the billing department at liberty hospital to see if it can be lowered to Medicare Allowable or reduced. I spoke with Beth who at first was super helpful. She had me email her my bill so she could send it to her manager Liz to take a look at and speak with the doctor office about lowering the bill or what they could do. She said Liz “works from home” but would call me. Liz called me the following day and left me a message. I’ve since called her over 10 times and never getting a phone call back. I’ve since emailed Beth asking for more help or someone else to speak with. She will not respond either. I’m an administrator for an ophthalmologist group in Kc and understand what it means to be in customer service. This is not it and both shouldn’t have jobs there. If so not in the billing office dealing with customers. Liz is an absolute terrible Manager and shouldn’t be one. She handles nothing and helps no one. I know if any of my employees acted this way they would be fired. Not returning someone’s call is absolutely unacceptable. It’s not about the money and the bill, I can afford it. It’s about ensuring someone is the scheduling department is trained properly so the next person this doesn’t happen to. However I can’t get a call back from either one to even try to help me. At our office it’s our courtesy to check your benefits and ensure you’re going to an in network facility for your procedure as we have more than one surgery center. However liberty hospital should try to help with this bill and get it reduced to Medicare Allowable from the physicians office since they didn’t schedule it properly and should be the ones held accountable. However Liz and Beth are absolutely terrible and I’m getting zero responses and zero help. 100% UNACCEPTABLE! I would give zero stars if allowed. My date of birth is 2-15-81 if anyone reads and helps your customers with these reviews as once I again in my office we respond or call patients back to fix bad reviews so they can be removed or changed. Super disappointed in you Ruth and Liz.

This is Michael's wife posting, he died in Liberty hospital after a month-long battle with Covid (Delta variant). I do not recommend this hospital in treating covid. We asked repeatedly for different treatments and were denied. They said they were using the same protocol since the pandemic began, with varied success. One treatment we asked for (high dose IV vitamin c) was granted by the second doctor we asked. My husband began to show improvements in his labs and overall well-being. They limited us to 3 days of treatment. When it ended, we asked for a few more days because of the improvement. They denied as it was "outside protocol" and brought "liability". He was put on a ventilator 2 days later, and died 10 days after that. What has happened to our health care and our doctors???

Doctors are rude and unprofessional and they try to give you medications you are allergic to the skip through half your intake and escort you out when you get upset cause you were never comsulted prior to having medications giving to you through iv

I had a very scary moment recently. The staff was very comforting and helpful. I have a way to go but feel comfortable knowing I have their team with me. Thank you all.

Very rude, Raina Shanks never needs to work with the public due to how rude she is.

I had a scan done at hospital. Waiting time was not to bad.I am a plus size plus I walk with a cane. It is hard to get into position and move around on the area where you lay. They could put a sheet under you and help you move around to prepare for scan.Plus they do not know how to help a plus size person up from the laying position .. I dont want to hurt themAnd they do not want me but you need to work on that. Maybe some bars around so we can help the techs help us. I was very uncomfortable. Thank you all for work you do..... I had to visit the ERTonight I was so mad when I go home and read my paperwork .i went because i had bruised my rib in a fall or that may have dislodged a kidney stone i have. The discharge papers read that i had flank pain and confusion? I knew why i was there i was not confused . I was not crazy i was in pain.. whoever wrote this report was confused.!!!!!🤬I am very upset with liberty hospital for writing this report.......

If our health is truly your passion, you’d be using natural, plant-based, God-given medicines, not synthetic, petroleum-based pharmaceuticals.

If I could give 0 stars I would. This is a work in progress review. We’ve been waiting in the ER waiting room, not even back in a room yet, for 3 hrs and 8 mins at this point. I have a 3 year old with a bleeding gash on her chin in need of stitches. We were told an hour ago there was a room for us, but no one has come again. This is ridiculous.

Prepare to be sued in court at the drop of a dime. They will not work with you on payments. They will argue until your blue in the face that you must give 1/2 your pay to make payments in less than 6 months. I have no issues with the employees or Doctors they have treated me well but, the new owner has no heart.

I already preferred Liberty Hospital over any other hospitals I've been to over the years then.... I had my surgery on Friday, seamless process, kept Amanda informed all the way through, and very professional/courteous staff. It went smooth and other than the constant blood dripping out of my nose(which is normal for this type of surgery)and the headaches hopefully it will be worth it in the end. Maybe less congestion and I can smell again eventually. Anyway, I was going through the discharge packet and the nurses left me this card. Just makes me love them even more. Best hospital in North Missouri hands down. Never had a get well soon card from the nurses at any hospital before.