Susan Anderson's Online Review Report Card

"Patient Care Affected" The procedure that reduced the Pain was amazing and effective. However I just fired them as of today. 1st visit the nurse was rude. I was switch to a different person. 2nd One due to cancelling my next much needed procedure due to an insurance authorization was denied. Which I was told I had an ongoing order. They will get pre-auth before next Appt. Found out two days before the appointment. I started super demanding they put me on "Well see if we can get you in" Schedule. After I stated I was retired disabled veteran and could have cussed worst they considered that a treat. So I fired them. Going through referral process again. You wake up with a hot poker in your back. I do not mind displaying my Name. Dr. Your Staff just got you fired!!!

I was very thankful to find the kindness and caring attitudes I received from this clinic. I have a nerve injury which causes a lot of pain. Julie NP and Dr Anderson spent a lot of time researching, testing and caring for my treatment. The staff is very friendly and helpful. I have not found another group that is as intuitive to my symptoms as they were. Thank you Liberty Pain management Center!!

Please, do not go here. The Nurse Practitioner is very rude, condescending, and has no empathy.

I only was seen in liberty clinic twice and it was with the NPN. She was very abrupt and lied about one medication I was taking saying it had a drug to drug interaction. I've been on the same meds for 30 years and I'm a RN by occupation. When I finally said it was my right as a Pt that she tell me what the interaction was she said you can get high! I called to inform her of issues I had with new med.Iwas told they suggested Iseek alter. Pain magnet as she won't prescribe any meds. DO NOT GO HERE

Dr Susan Anderson is the best! Hands down. I moved from Kearney Mo after 15 years to Lenexa Ks. I've seen two different drs that neither one match her. I will travel back to Liberty for dr. Anderson.

Horrible! She and her staff are rude. Refused to fill out FMLA paperwork for my husbands employer, reaulting in him getting fired.

She is actually is at Liberty Hospital Pain Management. I made an appointment and kept getting a nurse practitioner instead of her. I only saw her (not realizing it) when I had an injection. The nurse practitioner, Julie Hough, scared the life out of me by implying that a tumor I was going to have removed on a kidney, that I didn't even know was cancerous, had spread to my spine. She again, after having the tumor removed implied she saw something suspicious on my MRI of my lumbar spine! Not!

Waited two hours past appt. time during my third visit and left. Have not returned. Did not listen to me at all and now I have misinformation on my permanent medical record. Told me on the phone she "can't do anything for me", yet my discs are crushing my nerve. This person has no bedside manner and does not listen to patients whatsoever. Her nurse is very snotty and snide. I highly recommend finding a different doctor that is not affiliated with Liberty Hospital. I have literally never been treated like this by a medical professional in my life.

Wait time was ridiculous both trips - over an hour behind and the way the office bills is VERY misleading BEWARE. They are in network and take your co-pay like usual, but b/c they are associated with a hospital they code it as out patient which is MUCH MORE expensive. When reviewing your insurance they should make you aware of this so you have a choice to be treated - what I thought was costing $25 ended up costing me nearly $300 and I have great insurance, Billing Dept says it happens a lot!

Dr. Anderson and her nurse practitioner, Julie Hough, both come off as arrogant and condescending. If they really cared, it sure didn't appear that way. I had been going there for treatment for severe pain, but the it hadn't been working. If you make an appointment, you will not see the doctor. You will see the nurse practitioner (who thinks she is a doctor). I only saw the doctor when I was there for an injection. During my Caudal injection, the doctor was gossiping with her staff (while sticking needles in my spine) and as soon as she was finished she started to rush out the door. I wanted to ask her a question so I asked quickly before she left. She gave me an answer, but it really didn't answer the question I asked and she was already walking out the door as she told me the "answer." I called the following business day to see if I could get the answer I was looking for and the nurse I spoke to didn't sound like she was very happy to have to explain anything to me. I let them know my frustrations (in writing) and they got very offended and decided they no longer wanted me as a patient. They acted like they had spent soooo much time working with me and I had wasted their time. Um... they got paid every time I was there. The doctor also said her processes might be slow, but they are probably the best in the city. Somehow they made me feel like the guilty party. The most time they ever spent with me is after I had let them know of my feelings and to let me know they were done with me. Very unprofessional in my opinion. I would not recommend them to anyone. This doctor like for you to make several unnecessary appointments. Save yourself the pain, time, hassle and money. Go somewhere else.