Quest Diagnostics St Louis's Online Review Report Card

Quest Diagnostics billing practices are horrible. They sent us a huge bill 3 months after performing lab tests ordered by the doctor. Their bill says they went through our insurance, but looking at the bill it is evident they have not or have sent it to the wrong insurance places. In addition they have listed at least one test for over $500 that is not even recognizable as far as being done or requested by the doctor. Yet they have sent us a bill demanding payment upon receipt twice for the same thing in a period of 3 weeks. Now despite our health situations, we are having to fight to keep this corporation from continuing to bother us with this bill and even after the hospital billing dept sent them the correct billing information for us 3 weeks ago. It is apparent they have ignored this information and wish to continue to try to collect their bill from us rather than through proper insurance channels. This is not good and patient concerned practices on seniors who have always taken pride in paying legitimate bills in a timely manner. Even a one star is too high of a rating.

It has been 10 days since I was tested for Covid-19. No results yet. Absolutely ridiculous.

My Lord... I've never had so many problems in my LIFE because of this company!!!!!!I took a DOT Drug test for a new employer and went to QUEST DIAGNOSTICS.The "nurse" who was in charge of my specimen **NADINE BalESTRA*** was the most unprofessional, rude, borderline criminal health provider I've ever encountered.After I was finished providing my sample, I opened the bathroom door, and ***NADINE*** fell directly on me.. She was looking under the door the WHOLE TIME and pressing her body on the bathroom door while I was inside!While signing the specimen, I was taken into a little room, where she turned her back and would NOT let me view what she was doing.Afterwards, I was given a poor copy/receipt with blurry info and when I asked for another copy, I was given the facility copy and not the donor's which had the info I needed.One week later, im finding out that good ol' Nadine put the WRONG LABEL/seal on my specimen!I have waited ONE WEEK for results that should only take 2 days tops..Now I'm being told I have to wait further for Nadine to write an affidavit saying she's a total asshat, before I can even start working!!!I was flown out to my new company but now I can't even work! 1700 miles from homeI have a 3 yr old and a 15 yr old at home with relatives while I'm DESPERATELY trying to work LEGALLY and I'm just in the middle of the country stranded, waiting on a botched DOT screen that NADINE BalESTRA cooked up special just for me..I'm sick :(((

I just came from your univwersity towers location and I will never go back there. I was 10 minutes late for my appt. due to problems in the garage. Then I had to check in using the new kiosk. Pencil and paper would have been much faster. The kiosk refused to move forward after I put in my name so I was given a number and I had to wait to be called in by number instead of name. Another patient and I waited at least 20 minutes for someone to appear at the yjindow. She asked the person waiting with me if he had registered at the kiosk. He had---after multiple failing attempts technician then said she would remove his name as he was now registered The technician then disappeared in a back room and we had to wait for someone else. It seems that there was only one person to take care of patients. She was unfriendly--probably stressed out from being the only person to take care of business. I l was able to leave after an hour of my scheduled appointment. I have had wait problems in the past with this location even with an appointment. This is the worst experience I have had. I will look for another location in the future. Also, the technicians at this location tend to be unfriendly and unsmiling.Mrs. Shirley Zeffren

Quest on Brentwood. Phlebotomyst . Put no pressure on my vein from blood test, i bled all over my clothrs. Same person did all clerical work on a bad computer, taking over 20 minutes. Never again.