James Thomas Fetsch's Online Review Report Card

Worth going there

This man is only in it for the $. The first time I saw him for a 6-month checkup, he didn't introduce himself, really didn't talk at all. The next time I went in for a 6-month, he insisted that I have full head x-rays even though my insurance wouldn't cover it. I gave in, but didn't see the need for it. The 3rd time I went, he insisted that I needed super expensive full gum deep cleaning. he wouldn't let me leave until I'd signed a paper estimate. After that I changed dentists. The new dentist mentioned NOTHING about the super expensive deep root cleaning. My husband continued to see Dr. Fetch 6 months later, and even though our insurance had changed and he is no longer covered in our network, he and his staff insisted that they could submit it so the visit would be all covered. And for the 3rd time in a row, they insisted that my husband needed expensive cosmetic filling work. But my insurance covered less than half the cost. He's a liar and an upseller.

I got all 4 of my wisdom teeth removed here and everything went great. They even came in on their off day to make it happen. (Original date was on a snow day) 👍🏻

Everyone in the office was super friendly and welcoming. I didn't feel pressured to schedule any expensive procedures as I have in other dental offices, and Dr. Fetsch was very knowledgeable about the issue I was having. I plan to go back, and will recommend this practice to others.

I cannot express enough how great Dr. Fetsch and team are. They state they are dedicated to providing individualized dental care and they back that with action. From the time I first spoke to them on the phone about our situation, to our greeting when we got there, all of our interactions with the team, and Dr. Fetsch himself, amazing service, care, and understanding. I consider our family lucky to have found South County Complete Dental Care and all of us will be switching over to Dr. Fetsch for our dental care. I would strongly suggest you give them a call and see for yourself.

Dr Fetsch took over this practice from the wonderful Dr West, who retired and who my husband had been seeing for over 20 years. We booked only to find that Dr Fetsch will only accept one insurer, Delta. We have BCBS FEP Blue Dental. Was told the day of my daughter's appointment we would have to pay up front all costs and claim them back later as Fetsch is out of network. We were dumbstruck at why he only takes one insurer, but Sharon Harting's review below gave us some much needed insight. So sad that a wonderful established family dental practice has been hijacked in this way. My 8 year old is now in tears that she can no longer be seen at the practice that saw her since she was a baby. Avoid this dentist.

Friendly staff! Beautiful new office! Drive 30 minutes out of my way just to go here! Thanks Dr. Fetsch!

Highly recommended! Very professional and knowledgeable. Entire staff is so friendly.

Terrible experience with this dentist. Getting a crown took 4 expensive appointments, including a root canal I wasn't expecting, didn't give consent for, and was never informed that it was done. He told me I "couldn't" be feeling pain when I was. Didn't honor his promises about cost. Didn't respond in any way to my written concerns. Crown still hurts after 8 months and my new dentist says the root canal needs to be redone at a cost of $2800. What a HORRIBLE, expensive nightmare with this dentist! :(

I had been seeing Fetch for awhile but in O Fallon. What ever you do, do not let this man do implants on you! He did mine the teeth are to long and too big. He did a horrible job. After he tried for a year to get things right he gave me my money back and sent me on my way. My mouth is so messed up from him. I had to go to a specialist and things are still not fixed it going to take awhile to undo what he has done. I have talked to some of his other patients and they are also having problems. Ask yourself why would he leave his thriving practice in O Fallon. It’s because he had too! He messed up so many people. The insurance company he worked for let him go! It must be nice to mess so many people up and just move on. He doesn’t care. All the horrible reviews are gone and he just starts over. DO NOT LET HIM TOUCH YOU! Most of the people that give him 5 stars they only have there teeth cleaned. Plus his own people review him!