Affinia Health Center On Lemp Ave's Online Review Report Card

Everyone was very friendly and the nurse practitioner in women's health was fantastic

I had a very polite conversation with the staff about how they couldn't explain why I had an appointment with no available doctor. Apparently, the one assigned to me was on vacation, and the one assigned to my appointment in lieu of the original doctor was apparently "gone for the day". It was a 3:30pm appointment. I called in at 10:30am to confirm the appointment and see what I should expect. All they could tell me was that I had an appointment. It was just a check up for a past issue, but still. I could've stayed at home and saved my gas, time, and energy. Get it together, Affinia. Communication between departments shouldn't be so loose.

They wouldn’t allow me to make an appointment for a TB test. Waited on hold for 22 minutes!

Frightening

This location is very unorganized. The Biddle location is much better.

Very very rude staff, tell you one thing on the phone and when u get there says something else, i asked for a superviser or boss got a women Dani works in adult meds she said she was in charge, i wanted a number to the head peson couldnt get it. Why dont these people stay home if they dont want to help pe6ple im looking for new docs, NO ONE SHOULD BE TREATED LIKE THIS!!!!!!!

Very professional staff.

Per google the number (314)xxx-7800 is incorrect. It’s a personal phone number. Please use number directly from their website.

I had a horrible experience at the Lemp location. The appointment was 30 minutes behind schedule, staff was on personal calls and offered no help at all. Dr. Mechelle Elosiebo was awful. I went in to discuss my sleep problems and she was obsessed with my weight, told me how much weight i had gained since my last visit (i didnt ask) and despite telling her i wasn’t worried about my weight gain because I always gain weight when i cant sleep and i just needed help sleeping then id be back on track with my health and fitness, she made me tell her all the work outs I do and she clearly did not believe me and said “if you worked out this much you wouldnt be this weight”. She nearly denied my request for medication despite the recommendation from my therapist who has a phd in neuroscience and my own confidence in what i needed to be well.In my patient report she listed obesity as my reason for visiting (it wasnt) and suggested a diet i cant even follow because of my food allergies without discussing it with me. I cried during my appointment which she ignored and then she begrudgingly gave me the medication i requested. I will never go back to this location or this doctor and i really hope she learns how to listen to patients and treat them with respect and most importantly gets educated on updated medical information instead of using the outdated, disproven metric of the BMI to shame people about their weight. Truly the worst doctor experience I have ever had.

The worse costumer service.While the family member was seeing the doctor, I was asked to leave the waiting are and wait in the car. Even though The CDC changed the guidelines and I was wearing a mask and I am fully vaccinated. When I asked why the excuse was covid. The stuff had a attitude and was disrespectful since the moment we walked in the room. I work with some of the doctors and they are the best and that was the reason I decided to use their services. Never again.