Mercy Clinic Dermatology - Medical Tower A's Online Review Report Card

I booked a dermatology appointment through zordoc and had no idea it was mercy's hospital until I got there. That was my mistake. But I went in anyways. I hate to make things about race but I immediately could tell the receptionist didn't like me. She was nice and patient to the white gentleman before me. And with me, her energy shifted and she wasn't nice at all and was even hurrying me up. Literally said "what part of the check in are you in because they are waiting for you" and took the tablet from me. I was courteous and said thank you but she was ignorant and rude. The other receptionist, #2 was just as rude. I was told to book a follow up and told the receptionist (#2) that but she ignored me and spoke to the assistant instead, asking her if I was told to schedule a follow up since it wasn't showing up on her screen. When she finally saw my file she gave me times and dates but said them super fast. And if you know anything about power moves, that was one of those tactics. The entire appointment also only took 5 minutes too. The doctor didnt even take her time, just prescribed me medicine and left. The only nice person was the assistant who was attending me. On my way out i almost bumped into a staff and said sorry and the staff member just huffed. I knew mercys was a terrible hospital, not just with how they treat people of color but I didn't know they lacked professionalism to that level. Experiencing it in person was another thing. We're in 2026 people. Get out the field if you only want to be nice to a certain demographic and ignored the rest. I hated my experience here. SSM health is better than this place and that's saying something.

I made an appointment several months in advance and gave them my insurance information. They called me at 12:03 the day of the appointment which was scheduled for 12:20. I was actually in the elevator to get to the office. They said they do not take my insurance and would be canceling the appointment unless I wanted to pay the out of pocket price. Very frustrating to drive almost 30 minutes to be told 17 minutes before the appointment that they do not take my insurance and have the appointment cancelled

DO NOT I REPEAT DO NOT DO BUSINESS WITH THEM! Deanna Runyon left me a voicemail canceling my appointment 2 days before it. Their reasoning being that I have Medicaid as my secondary insurance. What does that have to do with my primary insurance? My secondary insurance expires next month and they offered me the option to reschedule later. No thank you! Why patronize an establishment that doesn't value me as a patient?! And to make things worse I am a Mercy employee which is why I chose them in the first place. They explained that they are now a private practice. This seems like discrimination to me. I suggest asking people what insurance they have before even making an appointment.

I wish I could give 0 stars if I could. The office manager is uneducated and classist. I made an appointment for my child who is experiencing a medical issue and told the office manager I would be using my private insurance and rather than asking for the information for my private insurance she looked up my son in the Medicaid system then called back and canceled my appointment saying they can't accept Medicaid. She never verified my private insurance which isn't contingent upon Medicaid. It's a completely separate insurance that requires me to pay a copay for this visit. I agreed to leave a card on file for the appointment on the initial call, which the office manager said was a requirement, but she didn't ask me for the information on the call because she never intended to keep the appointment. She intended to run my son's name through an alternate insurance system without my permission rather than verifying the insurance the office accepts for the appointment. I asked for the policy that my son can't receive medical care at this office if he has Medicaid as a secondary insurance and she told me she doesn't have a policy for that. I will be contacting t the office email in an attempt to reach the owner and I'll be contacting Mercy offices so they know the type of people they're in contract with that find reasons to deny services to those who qualify for Medicaid services as if they can't possibly have other insurance and pay the copay for the appointment.

They refuse to hire an ASL sign language interpreter for the Deaf. Their excuse was "its a private office". It's in Mercy Hospital one of the biggest hospitals in St Louis . Last time I checked private offices have to follow the law too.When asked how they will communicate with a deaf patient they said they don't know.

Just in general: All Doctors!!! Please check your staff at the reception desk. Giving patients attitudes when we call makes us not want to visit you again. WE ARE PATIENTS!! We deserve respect and to speak to a receptionist who is kind. I was making a New Patient appt for my daughter and the receptionist was really rude. Ya and Receptionist lady, I caught that lil comment before you hung up. Smh

No one there ever answers the phone it always goes to the answer machine. Dr. Literally in room for 2 minuets. I do have to give a compliment though the check-in girls and the checkout girl were very good at their jobs very friendly

I hate to even give him 1 star. He came into the room and started talking (not listening - I had to repeat some things several times). He decided to prescribe something without even looking at my chart - and it was something that I'm allergic to. I had to tell him that. He then gave me some steroid shots. As I got to the receptionist desk, my head started swelling and got red and hot. When he finally came out (not even taking me into a room away from everyone else), he stated, "Well. I've never seen that before. Give her an ice pack." ... and then walked away!! By far the worst medical experience I've had. I would NOT recommend him at all.

I agree appointments are difficult to get. However, the PA is a very nice person, well qualified and I for one was most pleased with the service he provided.

David Winchell is wonderful! Great experience and really made my daughter feel comfortable.