The Rehabilitation Institute Of St. Louis's Online Review Report Card

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This review isn’t about the care provided, which was fine This review is about how during the time my loved one was in the care of this facility, he had not one , but TWO different charging cables and charging blocks stolen. I was visiting one day and his charging cable was by his bed. Visited a few days later and it was gone. Went out and purchased another block and cord and brought it to him and labeled it with his name and plugged it in. When it came time for his discharge, once again, cord and block were gone! This is absolutely UNACCEPTABLE!!!!! My loved one suffered from a major stroke and was depending on others to provide his care, and he was being stolen from when he was at his most vulnerable time! Absolutely disgraceful!!! 😡

As a newly amputee this facility is committed to getting you back to living life again. With my own determination and that of the determination of therapists, I have the confidence that I will walk with knowledge, the training and the awareness so to move about effectively.

Do not go here or let loved ones come here. Toxic positivity is key here. I was neglected bad enough to the point they had to call an ambulance and I was in the ICU for a week.

This place full of evil people doing evil things.

Beware of placing your loved ones here. They sent my father home in a taxi then called us and told us they shouldn’t have released him when he was less then 20 mins home

If I can rate this place a zero I would! First and foremost. I was very mistreated as this place is affiliated with Barnes Jewish Hospital because of that the mistreatment, retaliation continues from years of medical abuse by Barnes Jewish Hospital medical staff. Here is a listing what occurred during my stay: 3/3/23 denied me a breakfast tray after telling the nurse Canzetta. She did nothing to get me a breakfast tray but rather argue with me. It took my speech therapist and another nurse who wasn't assign to me a breakfast plate. Please note I had a stroke 2/22/23, but this does not matter to NO nurse, NOR to Dr Carter who does not listen to anything I have to say. If i develop any pain or feeling ill it was taken as a joke. I was told by the resident Dr that i dont have diabetes, this is farthest from the truth...im prediabetic been for years, special diet lowers my AC1 #. Rather dig up past records from Barnes Jewish to create a negative unhealthy environment. Where im being stressed everyday. The so-called Katie Sullivan case manager did very little to coordinate my care here or after. She rather purposely solely discriminate had very little interest in my care she and the CEO Mark, Katie Supervisor desire to discharge me to the streets not to an address. Dr. Carter lies and twists my words treat me like im incompetent playing psychological mind games. He informed me on 3/4/2023 that they'll, a team of staff will meet on Wednesday on behalf of ALL patients and let us know our progress on date 3/8/2023 did not occur, never discuss any progress report. 3/6/2023 Dr Carter had a psychiatrist come to see me without discussing this with me first, the psychiatrist said he was sent because I was moody and anxious behavioraly. Began asking about my past to suggest psychiatric services. I firmly said NO! This was to humiliate and exploit; violating HIPAA while another patient in the room. This was done repetitively. All the while the other patient in the room spoke with Dr Carter privately repetitively! Dr. Carter is to make rounds to see all his patients but DID NOT see me this day 3/6/23. I had to request a Dr. to see me later that day. I was experiencing light headedness symptoms that Canzetta DID NOT make notes of this to Dr Carter deliberately. Dr Carter told me he'll talk to me later - he lied, never showed. I had no choice but to hotline this facility, then the retaliation began. Violating HIPAA even more, threw away my personal items from home on 3/10/2023. On 3/11/2023 I ask the Nurse Linda for towels and a gown so I can take a shower. She ask me did I wanted my nicotine patch now? I explain I'm about to take a shower can you put it on afterwards so it won't come off. She instead made sure I didn't get a nicotine patch and my meds sat on the table unattended, the nurse is to be attending meds making sure you're aware what meds taken and why. Certain staff do not have compassion for patients and Dr Carter, Alexandre Rene plays politics between patients, while continue being treated poorly, the previous patients Dr Carter valued with a red star - it suppose to represent patient is fall risk. Really means patient is to be favored in the secure unit i was previously in which shouldnt be. Dr Carter claims he had no open rooms on the otherside of the secured doors to move me from, again another lie. As there were OTHER fall risk patients without any star posted outside their door, moved. Nurses do not answer certain patients call button also....I did not request this rehab, BARNES Jewish Hospital did!! But if you ever have a complaint and file, Dr Carter and staff will see to it that you are discharged immediately!!! IT IS WISE TO HAVE FAMILY AND FRIENDS VISIT OFTEN. Certain staff enjoy abusing patients such as they've done to me and Katie Sullivan a liar, Dr Carter liar, twists words, cover up DO NOT LISTEN! CEO support staff wrong doings. My blood pressure rose to 153/103 (which is covered up never report it) 3/9/2023 so to hope I have another stroke...IM allergic to latex, my health is no concern to TRISL!!

the rehabilitation institute St Louis, Saint Peters location... Hoisted my mother up from the front of her gait belt! As if that wasn't enough, they left her unassisted in the bathroom! If I hadn't seen her only God knows what might have happened! She was standing up in front of the toilet, unassisted. My mom has a fractured pelvis, mind you. 😡😡😡😡😡

I feel like I was not prepared to come home after my time here. I have done inpatient rehab at another facility and I did 2x the things they did with me here and was prepared to come home. I could barely get up out of a chair and stand up on my own at discharge. I am also an oncology patient so to get blood I wanted them to use my port and no nurse had experience really with them nor did they have the correct supplies to access it. They were doing the access procedure unsterile and I came to TRISL after having an infection in my blood so not being sterile while using something that goes to my heart is extremely dangerous. My case manager was supposed to call me about home health after discharge and never did. Wait times are long if you push the call button. I also have stairs in my home and and we only did the steps once so coming home I couldn’t even get to my room which is upstairs. Overall just not a great experience.

The therapy team at #TRISL has been a God send since my fiancé initially had his accident Sept 2019. Ironically we also met one another and fell in love in Sept 2021 during my employment there. And we have been back twice since then and couldn't be more pleased to call many of the staff close friends.