William J. Budd's Online Review Report Card

Horrible experience and careless dr.William.3 message sent follow up visit and 2 phone calls with promises from staff that he will contact patient,but never happen. Only thing that they are care there is billing.When you don't care about health of your patient you are not should be doing this kind a job.

My first visit with Dr. Budd - I found him to be direct, knowledgeable and efficient.  He personally called me the morning after my visit to review lab results and suggest lifestyle changes.  If you are looking for a physician to chit-chat with you, he's not your guy.  But if you want a capable and caring primary care physician he seems great based on this first visit.

My first visit with Dr. Budd - I found him to be direct, knowledgeable and efficient.  He personally called me the morning after my visit to review lab results and suggest lifestyle changes.  If you are looking for a physician to chit-chat with you, he's not your guy.  But if you want a capable and caring primary care physician he seems great based on this first visit.

My first visit with Dr. Budd - I found him to be direct, knowledgeable and efficient.  He personally called me the morning after my visit to review lab results and suggest lifestyle changes.  If you are looking for a physician to chit-chat with you, he's not your guy.  But if you want a capable and caring primary care physician he seems great based on this first visit.

I now manage the care for my father who is a patient of Dr. Budd. Interacting with his office has been VERY difficult and the customer experience is awful. After having a major health crisis and brain surgery while out of town and being in the hospital for a month in Dayton, OH, we brought my dad home and needed to establish specialists for him. Every time I have called I’ve had to wait on hold for at least 10 minutes to speak with someone. The first neurosurgeon referral refused my dad because his surgery had been too recent. When I called back to ask for another option I was given the name of a surgeon who doesn’t even perform on the brain. I’ve asked for referrals to be faxed to a neurologist to get him established and had to follow up days later when the neurologist hadn’t yet received the referral. I’ve attempted to contact the office via the messaging option on the myMercy website with no response. I was on hold this morning for 10 minutes waiting to speak with someone when I was disconnected. I’ve now been on hold again for 22 minutes waiting to speak to a real person. That’s more than 30 minutes of being on hold!!!

I now manage the care for my father who is a patient of Dr. Budd. Interacting with his office has been VERY difficult and the customer experience is awful. After having a major health crisis and brain surgery while out of town and being in the hospital for a month in Dayton, OH, we brought my dad home and needed to establish specialists for him. Every time I have called I’ve had to wait on hold for at least 10 minutes to speak with someone. The first neurosurgeon referral refused my dad because his surgery had been too recent. When I called back to ask for another option I was given the name of a surgeon who doesn’t even perform on the brain. I’ve asked for referrals to be faxed to a neurologist to get him established and had to follow up days later when the neurologist hadn’t yet received the referral. I’ve attempted to contact the office via the messaging option on the myMercy website with no response. I was on hold this morning for 10 minutes waiting to speak with someone when I was disconnected. I’ve now been on hold again for 22 minutes waiting to speak to a real person. That’s more than 30 minutes of being on hold!!!

I now manage the care for my father who is a patient of Dr. Budd. Interacting with his office has been VERY difficult and the customer experience is awful. After having a major health crisis and brain surgery while out of town and being in the hospital for a month in Dayton, OH, we brought my dad home and needed to establish specialists for him. Every time I have called I’ve had to wait on hold for at least 10 minutes to speak with someone. The first neurosurgeon referral refused my dad because his surgery had been too recent. When I called back to ask for another option I was given the name of a surgeon who doesn’t even perform on the brain. I’ve asked for referrals to be faxed to a neurologist to get him established and had to follow up days later when the neurologist hadn’t yet received the referral. I’ve attempted to contact the office via the messaging option on the myMercy website with no response. I was on hold this morning for 10 minutes waiting to speak with someone when I was disconnected. I’ve now been on hold again for 22 minutes waiting to speak to a real person. That’s more than 30 minutes of being on hold!!!

Interacting with his office has been VERY difficult and the customer experience is awful. After having a major health crisis and brain surgery while out of town in Dayton, OH, we brought my dad home and needed to establish specialists for him. Every time I have called I’ve had to wait on hold for at least 10 minutes to speak with someone. The first neurosurgeon referral refused my dad because his surgery had been too recent. When I called back to ask for another option I was given the name of a surgeon who doesn’t even perform on the brain. I’ve asked for referrals to be faxed to a neurologist to get him established and had to follow up days later when the neurologist hadn’t yet received the referral. I’ve attempted to contact the office via the myMercy website with no response. I was on hold this morning for 10 minutes waiting to speak with someone when I was disconnected. I’ve now been on hold again for 22 minutes waiting to speak to a person. That’s 30+ min. on hold.

Interacting with his office has been VERY difficult and the customer experience is awful. After having a major health crisis and brain surgery while out of town in Dayton, OH, we brought my dad home and needed to establish specialists for him. Every time I have called I’ve had to wait on hold for at least 10 minutes to speak with someone. The first neurosurgeon referral refused my dad because his surgery had been too recent. When I called back to ask for another option I was given the name of a surgeon who doesn’t even perform on the brain. I’ve asked for referrals to be faxed to a neurologist to get him established and had to follow up days later when the neurologist hadn’t yet received the referral. I’ve attempted to contact the office via the myMercy website with no response. I was on hold this morning for 10 minutes waiting to speak with someone when I was disconnected. I’ve now been on hold again for 22 minutes waiting to speak to a person. That’s 30+ min. on hold.

Interacting with his office has been VERY difficult and the customer experience is awful. After having a major health crisis and brain surgery while out of town in Dayton, OH, we brought my dad home and needed to establish specialists for him. Every time I have called I’ve had to wait on hold for at least 10 minutes to speak with someone. The first neurosurgeon referral refused my dad because his surgery had been too recent. When I called back to ask for another option I was given the name of a surgeon who doesn’t even perform on the brain. I’ve asked for referrals to be faxed to a neurologist to get him established and had to follow up days later when the neurologist hadn’t yet received the referral. I’ve attempted to contact the office via the myMercy website with no response. I was on hold this morning for 10 minutes waiting to speak with someone when I was disconnected. I’ve now been on hold again for 22 minutes waiting to speak to a person. That’s 30+ min. on hold.