Barnes-Jewish West County Hospital's Online Review Report Card

The ER is NOT an ER. They do not have cardiology, pulmonology neurosurgery so unless u have an orthopedic, plastic surgery or abdominal injury DO NOT go here. Also, the misspelling of my husband's name was about the quality of his care. 25 yrs as a ICU RN and 10 of those as a clinical admin this 7 he'd ER is NOT the place to go. A staff member said this isnt an ER we habe to transfer most evetything. The ER dr refused to see my husband which the PA Collaborative practice act allows a patient to ask to see the collaborating physician if asked. The PA was a HOT mess and I would bet he's NEW as he gave me a feeling that he didn't know what he was doing. I hope he knows his PA practice act in MO because I will be making a complaint against his license. Richard Allen Hazlett PA. The RNs were fantastic especially Sadie and Jennifer. The medical care sucked. Do not go here unless it's a beauty emergency. Go to MO Bap u would need to be transferred if necessary anyway.

I would not recommend this ER to anyone! Understaffed and condescending nurses. They let me sit in the waiting room in excruciating pain from a sprained hand with broken fingers. Didn’t give me anything for the pain for over three hours. Took six hours to get a splint. I sat in the hallway the whole time. When we asked various nurses about leaving, they were very patronizing and kept saying there was only one doctor. All I wanted was the damn splint so we could leave! We were hungry and I was in pain, and we had a child at home. They need to HIRE MORE DOCTORS AND/OR NURSE PRACTITIONERS!!!! Stay away from this ER. GO TO URGENT CARE!!!

Friendly and helpful as always .

This hospital is at another level, from registration to discharge it was the A game team, professional, courtesy, caring. Want a next level health care experience this is the hospital for you.

Absolutely disregarded my rights as a patient called patient relations multiple times with no response. The worst bedside manner I have experienced. As a 35 year healthcare worker I have never seen any patient treated the way they treated me. I’ve called since October with no response at all. These people have no business being in healthcare.

Always made comfortable here

I went to get my back and knee checked out after a car accident. The registration lady didn’t greet me. I stood there and I watched her walk around doing other things and then she went and sat down and continued to ignore me. So I went over to her and said hello and she finally greeted me. My friend was with me so she sat down in the waiting area while I started registration. Once I was finished I sat with her and initially I didn’t notice the ice pack on the floor near us covered in blood which was disgusting. Once I finally got to a room I was disgusted again. There was dirt and small pieces of trash on the floor and a stain on the sheet of the hospital bed so I sat in the chair because I refused to sit on that bed with a stained sheet. Hospitals are supposed to be clean and sanitized and this one was not. I will never visit this hospital.

The emergency department here needs work. If you are having a heart issue they will just transfer you to another hospital.

The phone operators are rude. They do not care what you or a loved one is going throught and they make it very clear that they do not.

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