Southwest Oral Surgery's Online Review Report Card

Dr. Daniel Setzke was great. The staff was very nice and helpful.

Huge shoutout to Dr. Setzke Stacy and Jess—friendly, funny, professional and made the whole experience SO easy!

My experience at SOS was great. I spoke with Heather first, she set the appointment and was very accommodating and understanding of my needs. Dr. Kramer and his staff were efficient and kind. I would highly recommend them. Thanks for taking good care of me!

DO NOT GO TO THIS PLACE. I went here last year to get my 4 wisdom teeth taken out. When I asked them if it would cost anything with my insurance and if anything wasn’t covered and they told me no, everything was covered and my insurance would pay for it. I got X-rays done and everything that they said they sent to my insurance company and got approval. Day of still not worried about it. Literally as I was opening my eyes from the SURGERY they walked over and said I had to pay them 500 there and then. Whatever it’s just the co pay I guess. Well a few months after I got my teeth done, I started receiving letters in the mail saying I had to pay my outstanding balance of almost 2k in 7 days or I’d be sent to collections. When I called they told me that my insurance hadn’t been processed yet and they were a few months behind. Ok whatever I get it. ALMOST A WHOLE YEAR PASSES. I received one of these letters about twice a month now. Then they start calling me. So I called them again. I asked what was going on with my insurance. They told me that in may of this year (a whole year after getting my teeth out) my insurance was denied because they didn’t cover impacted teeth. I didn’t get a phone call or anything about that in may. They told me it was covered and yet it wasn’t? They have still not sent me to collections dispite them saying they would do it in 7 days for a whole year. This place is a joke and a scam.

8:30 appointment time. Arrived at 8:10 for wisdom tooth extraction. Sat in the waiting room for an hour, asked the office staff why there was a delay, they went for a manager and had no answer. Poor customer service and doesn’t honor their appointment time. I’ll go somewhere else that actually sticks to a schedule.

Just had a procedure completed on a very sensitive tooth under general anesthesia. It was my second time in their office, first being when I had my wisdom teeth removed. Didn't have an appointment, explained to them I was in pain and they took me right in no wait time and finished the procedure within 30 minutes and for the procedure parts the insurance didn't cover they gave me the discounted insurance rate with my cost being about 30 percent of the standard rate. Highly recommended

Dr. Kramer and his assistant Sammi were so friendly and caring during my recent tooth extraction. It was a totally professional and painless experience with a local anesthetic. Recovery was very quick and smooth. Thanks again to Dr. Kramer and the entire staff.

Dr. Oglander was so understanding and compassionate. He made me feel comfortable. He went above and beyond. I had all 4 of my wisdom teeth pulled and he made sure I was taken care of. My biggest issue was the rudeness of the receptionist, they way they communicated with my family because of a misunderstanding was very unprofessional.

We have gone here twice now where they have promised us and told us that a procedure was covered by our insurance only to find out after the procedure happened that it wasn't covered at all and that they lied to us. I do not recommend any one visit any of these locations. We called back on it repeatedly. They were incredibly uncooperative and all they've been doing is non-stop sending us bills.

Everything about my extraction was great. The nurses were super kind and patient. Beware their billing processes. Four months after my procedure, that was paid in full at the office, I started getting bills with no explanation for the extra charges. If the outstanding balance is legit, a breakdown of what I'm still paying for would be appreciated.