Jennifer Garrett's Online Review Report Card

After 3 years, I am off to find another PCP. I'm tired of the rude gatekeeper receptionists. I am tired of getting hung up on when the receptionist doesn't want to help me over the phone. I am tired of being put on hold for 15 minutes at a time. I am tired of calling for medication refills and then having to jump through days worth of loops EVERY DAMN MONTH. I'm tired of never being followed up with. I am tired of having my scripts sent to the wrong pharmacies. I'm tired of hearing the receptionist call me names under her breath. I'm tired of not being about to get a 2-minute call back from my own doctor. I am so. damn. tired.Also, who the hell charges for a prior authorization that insurance is asking for on a medication I've been taking for 20 years? $25! just to call the insurance and complete a prior auth. I worked at medical offices before, never charged a patient for that. Unbelievable.

Dr Garret and her staff are harmful to their patients. Despite being vaccinated/boosted/flu shot,, I have caught Omicron. My asthma flares up severely when I am sick. Dr Garret has prescribed my inhalers for yrs. I called this morning to let her staff know that I had Covid and needed a new inhaler. Reception  told me, "they would let her know and see what she says". I called back two hours later. They told me she won't fill any prescriptions until clinic is over at 4pm. Typically, her staff are unreachable after 3pm. Then reception added, if I need help I should go to urgent care or ER. Then they hung up on me... which is common for her staff. Urgent cares are either not answering phones  right now because they are swamped, or only doing Covid tests.  I do not need to go to the ER for a steroid shot/nebulizer. I need my inhaler to avoid such emergencies..... Hence, I need my doctor to do her job.2nd issue with Dr G.  She has also been prescribing me Clonazepam for years. But One day, she flat refused. She said I had been flagged in the prescription monitoring program as a potential risk for overdose. 4 months prior I had a minor surgery and had been prescribed 10 Percocet by my OBGYN. I am very aware of the dangers of combing Percocet and Clonazepam. I do not mix medications. Dr. G refused to budge and her staff told me to call the DEA to fix it. Yes. The DEA. The  pharmacy was  equally confused. They said my numbers were not at all high and referred me to the Board of Pharmacies. Who also seemed baffled by Dr G's claims. In fact they said that, "In the last TWO YEARS, you've been prescribed 10 Percocet after childbirth, 10 after a Polypectomy and 5 for wisdom teeth extraction. 25 pills for surgeries over the last two years does not read as substance abuse or Potential risk for overdose." .  I understand the need for the prescription monitoring system. But Dr. G proceeded to prescribe me Clonazepam for 4 months until I had no painkillers in my system or prescriptions for any.  That Is when she claimed I was high risk for overdose. Let's note that my anxiety meds have not changed in dosage for 15 yrs +.   The monitoring system is either dangerously delayed or Dr. G  is very uneducated on how it works. I tend to lean toward the latter. Because another incident occurred when I was planning on some post baby surgery. Dr Garret demanded to know every detail about my procedure before she would sign my health waver. She again said that I was flagged as a potential overdose. The nurses at the surgery clinic said it was unethical of her. I did not have to divulge any information, other than  I was going under general anesthesia. The nurse added that Garret had read the chart  wrong. The numbers she read were not  associated with risk of overdose.  Additionally, Garret was accused me of being prescribed 90 oxycodone!  This was false and would have been quite illegal.  When Dr. G demanded to know why I was prescribed these pain killers I  told her that it was for the upcoming surgery that  I am in your office for trying to get medical clearance for! I told her the prescription was not for 90 pills! She didn't believe me. The surgery center verified that fact and suggested I find a new doctor. Dr. G made me feel judged  for having surgery and  also for being a suspected drug abuser. When Dr. G  denies my anxiety meds on a  whim it becomes a safety/medical issue. She finally referred me to a different Dr.  who  now handles my anxiety meds.  He and I have had a great doctor/patient relationship. The sad thing is, I know a patient of Dr. G's who WAS addicted to something she prescribed him.  He left town, got  treatment and  is doing much better now that he is out of her care. It seems to me that she picks and chooses who is treated accordingly. The utter lack of concern for my health regarding Covid and my inhalers was the final straw. Her staff are the rudest health personnel I have ever come in contact with.  In my opinion Dr Garret has broken her Hippocratic Oath, do no harm.Note:  After I wrote this, I got a text that my prescription had been filled. How lovely. I am Quite grateful to have my Ventolin on hand now while I deal with Covid....  I truly wish I didn't have to worry about my breathing  for any length of time. But having reception hang up on you when you're inquiring  about Covid/inhalers is just unacceptable. I don't like to feel like a pain in the ass for having to be pushy for basic breathing medication. Or degraded and treated as a drug addict for having basic and necessary surgery that requires minimum pain medication.I will however say thank you Dr G for my Albuterol. I do regret the actions of your staff and ever having to wonder if I was going to be able to breath during my time with Covid. My suggestion would be to get better staff.... And educate yourself on the prescription monitoring system. Because you clearly do not have a handle on it and are targeting the wrong patients.

She is refusing to unvaccinated people even with a negative test. What kind of people are next, she is from Mississippi. Ive been a patient for six years. I guess this was a sign she wasn't the best doctor.

I had the best experience with lasik with Dr. Garrett. She is so knowledgeable and answer every question I had in detail. She made me feel so comfortable before and after the procedure. Would highly recommend Dr. Garrett.

TERRIBLE.  I had a negative test result from an ultrasound.  I called Dr. Garrett's office the day I received the test results and left a voicemail with the test results and asked for a return phone call.  Nearly one month later, after countless voicemails and messages left with her receptionists, I have still not spoken with the doctor.  Today I had a telemedicine appointment with her.  I was left on hold for ten minutes, I called back and insisted on speaking to the doctor.  I was then told I had an outstanding balance of $30 and the doctor would not speak with me until I paid.

Dr.Jennifer Garrett, is the BEST!!She is kind and talks so you understand what is going on. The best bedside manners.Would not go any where else.

Great Dr!

Do Not Go here! I had been warned not to go to this office yet I ignored the warnings and went anywayTThey will not pick up the phone or call back -- unless you want cool sculpting! They are pushing procedures on you and are very aggressive , too aggressive on pushing these on the patients, im not sure if the staff gets a kickback? This seems very illegal.However, this is a family medicine doctor do not let them do any procedures on you ! Botox---cool sculpting--fillers ( if they do that ) these are procedures they are not qualified for.They do not send your prescriptions to the pharmacy and when you call them of course they don't pick up, yet sometimes they just hang up on you.They order Unnecessary labs, and then do not file w insurance so you maybe stuck with the bill! Bc the Labs are unnecessary your insurance company may not reimburse you bc it is not indicated for your diagnosis. In order to get the claim processed you will need a doctors reason: or note: or claim form. They charge 25$ for that and then they do not send it! Or follow up !The staff at the disk is quite rude and very unprofessional and actually mean. They really should not be considered a Legitimate business Im thinking of filing an official complaint. I hate burning my bridges but they have wasted my time and money . They have never called back or relayed one message to Dr Garrett who is actually nice. I'm only writing this so you can be warned please read the other reviews its important this is out there!

The staff is terrible.  You cannot get through to the doctor.  They do not even answer the phone some days.  I have been given incorrect or conflicting answers.  One day this incompetence could have fatal consequences.

I love Dr. Garrett! I've sent so many friends there.She's a one-stop-shop. I can get my prescriptions refilled, get an exam for birth control, and get Botox all in one office (with separate appointments). If I'm actually sick, I know I'll always be seen quickly and get the care I need.I had an issue with my insurance getting the generic version of my adderall last month, and someone at her office really fought for me on the phone with the idiot insurance folks!I highly highly recommend.