James K. Hensarling's Online Review Report Card

Dont go here Clinic not ckean Wait time is too long

Husband has been going there for a while and honestly I have seen no improvement. If you use them pray that they get your co-pay correct because if they don't and they bill you it is impossible to pay it there at the office because they refuse to take payments in office yet have no problem taking a payment at time of your visit..

Dr. Hensarling is so wonderful! He has been my rheumatologist for many years. He initially diagnosed me with RA when I was 21. He worked diligently with me and my family to find the right treatment combination for my disease. My first visit was 2 hours long because he took the time to do a proper assessment, physical exam, and thorough medical history. I couldn’t have asked for more, especially in such an uncertain time for me. I knew just from that visit that he truly cares about his patients and helping them improve. His nurses and staff are kind and incredibly supportive. I recommend him to every person I know who is looking for a rheumatologist or specialist for autoimmune disorders. He’s seen and manages it all! I’m a nurse and while I haven’t worked for him, I can honestly say that Dr. Hensarling is simply the best!

The first appointment the dr was almost 4 hours late. He was at lunch when I arrived 15 minutes before my scheduled appointment. Once triaged I was placed in an exam room across from the nurses station and the exam room door was left open. Dr. Hensarling arrived back from lunch and made a call while at the nurses station. The call was a telephone consult with a patient. I was able to hear every part of Dr. Hensarling's side of the conversation. I thought he would get to me net, but instead he made yet another consult cal, and another, and another... He was more than 3 hours late for my first appointment.  My second appointment Dr. Hensarling asked how I was and immediately cut me off to say he heard I made a complaint about him and did I want to complain to him. I said I would and explained what he did and that I felt like he did not respect my time and I advised I could hear all the consult calls he made the first time. Dr. Hensarling advised I shouldn't have been able to hear his calls while sitting ing an exam room. I advised the door was open. He then advised he doesn't except our insurance and the dr advised he didn't think we could fix our problem we had with him because he is old school and he hasn't received a pay check in over 2 years. He then made statements about my Med grant from xeljans that came across as a threat to get the grant revoked. I have NEVER experienced a more rude, condescending and intimidating Dr.

This Dr has a very bad system of getting you the results of blood tests that your pay to get. If you do not go through the website you cannot get anything from them. He did not schedule a return appointment and did not send the results to the referring doctor. When I contacted the office the person who answered the phone was rude, impatient and unhelpful. Thanks for nothing!

Have been with him for years, he is an amazing doctor and very helpful love seeing him

I was referred to Dr. Hensarling by another physician. I called Hensarling's office numerous times during a four-day period and left multiple messages seeking to make an appointment. No one bothered to return my calls. I scheduled an appointment with another physician. There is no excuse for poor customer service in a private medical practice. If Dr. Hensarling isn't interested in offering outstanding patient care and customer service to win my business, I will choose a physician who is.

I was referred to Dr. Hensarling by another physician. I called Hensarling's office numerous times during a four-day period and left multiple messages. No one bothered to return my calls. I scheduled an appointment with another physician. There is no excuse for poor customer service in a private medical practice.

My mother was a patient. The wait time is 2 hours or more. Mom has Alzheimer's and cannot sit for long (they are aware of this). We scheduled an appointment at 1:15 so it would be the first appt after lunch. We arrived at 1:10 and he headed to lunch and would be back in an hour and a half. I rescheduled and they canceled that one they day before. Cannot get anyone on the phone to schedule another appt. Will not return voice mail messages either.

Dr. Henssarling has been my rheumatologist since around 1984. He is kind , he listens, he's caring & efficient. I wouldn't trade him for anyone else. He's the best!!!