Hugo Quintana's Online Review Report Card

This review is mainly pertaining to the lady that is at the front desk and front office staff in general . We needed some paperwork done to file shirt term disability, not only was he charged $30 , it took them far too long to get the paperwork to the physician. Everytime we call we would get a different answer in regards to the status which prolonged the process. Eventually I got tired of different stories so i went down there myself and explained to the lady up front that this had been a process of waiting since March & she nastily said “he hasn’t been waiting on us, if we got the papers we would have filled them out” i then said no one said waiting on you’ll i said waiting in general. I then asked her an estimated time frame to get the documents back and she quickly I’m not sure, instead of at least attempting to get a solid answer. Her attitude was very disgusting for her face to be the first person seen when entering the office. I have worked at doctor offices as a front office staff and that’s not how you talk to patients nor family of patients because you treat others as you would want to be treated but also it’s your job to answer and respond to questions that may be asked. We were always taught if you don’t have the answer you find someone that does. She simply seemed as if she didn’t care nor was she interested in getting the documents done in a timely manner. She made no effort to sympathize with me regarding this. I’m not sure how he’s expected to pay any outstanding bills without being paid, including anything from their office. His daily livelihood depends on them right now and there is absolutely no sense of urgency. I’ll take it that maybe they have bad days but that’s to no fault of the patients that rely on them. Dr. Quintana maybe some training and education would be beneficial.

Great understanding

Excellent doc . Very kind and knowledgeable

Great physician

Wed 8/24/22 I forgot to tell the blonde lady about my legs collapsing from under me, giving way all of a sudden all the time and about my hands. My thumb, index finger, and middle finger on both hands go to sleep from time to time. I wondered if this has something to do wth the aorota...something disease. That showed up on an X-ray from 2021. Also I do not recall ever getting a esophageal...something exam. AND the notes say I don’t have low back pain. Omy gosh that’s so wrong! I have serious, chronic low back pain. There were a couple other things wrong in the notes, NOT the SUMMARY.

Dr. Quintana is very kind and considerate. He explains everything in detail. Would highly recommend.

Dr. Quintana has taken care of now 3 generations of my family. I am always amazed by how he cares for his patients. They aren’t just a chart number he honestly remembers them with no prompting. I am now one of his patients and he can still recall my grandfather and his coronary history.

One of the best doctors i have ever known,he very much cares about all his patients and does NOT mine spending time with you to answer all your questions.If you have him you will feel confident that you are in the best of care.

Dr Hugo has helped me with the circulation problems I have in my legs and kidneys. He is friendly, personable and explains things without the condescending attitude too many doctors have. He's a nice man.

Overall my experience was good, the doctor took time to explain the procedues being completed and was willing to listen to my concerns.Billing Manager was not as helpful.