Charles Sullivan's Online Review Report Card

Both drs Sullivan were kind and effective

Listened, examined, explained...Understood.

Dr. Sullivan recently did a hand procedure on my disabled friend. He did an excellent job of explaining how and why the surgery process would flow. He has a great caring quality with his patient. He takes time and is very interested in the patients concerns and takes an interest in his patients. He is a five star Dr. I would highly recommend Dr. Sullivan.

Staff was cordial and helpful. Dr Sullivan was excellent! He was informative and clear as to the diagnosis and what to do next. Highly recommended.

Horrible patient care. I had an appointment with Dr. Sullivan and because I had an hour commute, for various reasons, it became clear I would be a little late. I phoned MB&J when I was close and told them I would be late, but I was almost there. After checking in I was at intake desk 2 15 minutes late. The intake person knew that I had called. She called Dr. Sullivan's aid, Jeneka, (sp?) who told her that they were already very backed up, behind schedule, and could not see me. I told the intake person, if so, then even if I had been on time, I would still be waiting. I said that this was the 2nd post op appointment and would likely be very brief. She said, I'm sorry, that's what Jeneka said. They blew me off to ease their workload. I was offered an appointment the next day at 8:30 but I was leaving on a trip then and wouldn’t have returned even if I could due to their callousness. I have always had to wait when I arrived there on time. At my previous appointment, I didn't see the Dr. until over a half hour past the appointment time, during which time I heard him socializing with another doctor right outside the room, about vacations and such, for at least ten minutes. I had first seen Dr. Sullivan a year earlier due to pain and numbness in my hand and wrist. He referred me to another doctor at MB&J who ordered an MRI of my neck. That Doctor, Dr. Witte, said that I had arthritis on an upper vertebra and would need surgery to have two vertebrae fused, involving metal insertions, a major surgery entering from the front of neck, with a lengthy recovery time. He told me to contact him when I was ready. This all took several months. A friend referred me to another doctor whom she was very impressed with, with a different group at another Missoula location. I told him my symptoms and he immediately told me my problem was not with my back but was clearly carpel tunnel syndrome. He also said an MRI is not like an x-ray in revealing what is happening on the spine and at any rate he could do a procedure entering from the back to widening any nerve canals that might be impinged, without drastic measures. Since he was not a hand surgeon, he called Dr. Sullivan while I was in his office and discussed why he thought my issue was carpel tunnel. Dr. Sullivan’s told him he had thought it might be carpel tunnel when he first saw me but wanted another opinion. His office made an appointment with me to schedule the carpel tunnel procedure. I had it done, which eliminated the pain altogether, but I still have some numbness in my hand which may or may not improve, according to Dr. S. He told me not to wait as long if it happens to my other hand. I said nothing but thought “It’s because of YOU I wasted a year!” I have no other symptoms now. If I would have had the major surgery, it would not have eliminated the pain, and would have laid me up for a long time. I will never return to MB&J. I would not have written this review otherwise but the callousness of Jeneka in blowing me off after my commute for no other reason than to lessen their workload brought this sorry experience to a head.

Dr. Charles Sullivan came in on a Saturday afternoon to help with my hand. His expertise was very appreciated and welcomed. I had a great discussion with him prior to any surgery being performed. I am forever thankful for the professionalism, dedication and expertise.

Dr Sullivan with the use of the xrays gave me a better prospective on what was going on with my wrist, and why I was in such pain. He told me what needed to be done and advised that a injection was necessary. He was right on on the mark and i have very little pain. Very happy.

thank you guys!

Great Dr. He explained everything that he going to do to fix my carpaltunel .Very excited to finally get my hands fixed .Would not trust anybody but Bone & Joint.Thanks

Dr. Sullivan is amazing!!! All the staff are great! Love this place! They make you feel so comfortable and really care! I highly recommend this place!!!!