Andrew I. Rackoff's Online Review Report Card

Dr. Rackoff took time to answer my questions before and following the procedure. I would highly recommend Dr. Rackoff and his caring staff.

Dr Rackoff was highly recommended to me for a gastrological condition I was suffering from for over a year and a half. Had tried several other doctors with no results. He was very informative and attentive. His very first exam and diagnosis was right on point and my condition was finally healed. Very professional and just as he was highly recommended to me I in turn would highly recommend him for anyone in need of attentive medical assistance.

No one answers the phone so you have to leave a message which you may get a call back in a week if youre lucky. Almost impossible to get an appointment scheduled without a lot of hassle. Not worth my time today. Used to be easy to see this Dr. who seemed good

Dr. Rackoff performed a colonoscopy on me on 12272017. He found a tumor that only partially exposed itself briefly on my appendix and provided a treatment plan. Following his diagnosis and referral for treatment I researched my condition and colonoscopies in general and came to realize that he had done a meticulous exam and expertly handled a very dangerous biopsy. He even followed up with me several days later to make sure I was getting immediate treatment. I am very impressed.

This was my first time CMG and I was somewhat anxious. Truly a colonoscopy is not something you look forward to. The staff were exceptional From checking in at the window to leaving the facility I felt totally taken care off and not just a number. Alice RN Tressa explained everything at the beginning. Tressa did a great job putting in the IV didnt hurt a bit. Then Mary the Anesthesiologist was wonderful clear concise with her explaination of what was to happen with the drugs. Dr. Andrew Rackoff I would highly recommend for his professionalism and knowledge.

Getting a colonoscopy is a pretty big deal for most people at least it was for me. Considering all of the prep involved as well as the anxiety awkward embarrassment of it I feel that good customer service is vital well deserved. My recent checkin experience was adequate nothing more my greeter who took me to the back checked my vitals was less than enthused all business with no words of reassurance my nurse Cherrie was even worse...never cracked a smile didnt ask me how I was doing fired off one question after another to enter data into her laptop etc...again ALL business. I was very disappointed at this point. Bill the anesthesiologist was quite nice. Lauren the assisting nurse during my procedure was great Way to go Lauren Dr. Rackoff was cordial but disinterested ready to move on to the next patient. He handed me my colon photos at the end of the procedure but didnt explain a thing about them. Even though the photos showed 3 problem areas I had to be the one to ask the questions force the issue of my concerns. His answers were quick vague. I got the feeling that it would be best to just go home Google my questions which I did. I was pleased to receive a followup call soon after my colonoscopy so Thanks for that I just really hope that your staff reads this chooses to become just a little more friendly empathetic to the patients. You are all blessed to have a thriving practice and lots of opportunity to earn a great reputation.

Actually Dr. Rackoff was fine. My issues are with The Practice. In preparation for my appt. I had to make several calls. I never got a human when I called. I had to leave a message for them to call back it took between 30 minutes and 3 hours to return a call. Not exactly convenient. The person who checked me in for the procedure was clueless. She ran my debit card on the wrong machine and had to process card twice. When wheeled into procedure room the nurse assisting the Dr was very detached never actually looked at me when speaking to me. I was never called about my pathology report as promised. I had to call and leave a message for them to call me back Due to another issue I need to visit again. I called yesterday to make an appointment again I had to leave a message. I was called back in about 30 minutes. The appointment clerk was rude. I ended up speaking to her supervisor no apology was made only excuses. I will not go back nor refer anyone to Carolina Mountain Gastroenterology.