Riccobene Associates Family Dentistry's Online Review Report Card

Shallotte office. Great service. Friendly ,helpful staff. I recommend them to anyone.

Painless dentistry, friendly efficient staff and very accommodating when presented with a last minute request for an appointment.

Had my first cleaning here today. Kelly was my dental hygienist; she is so kind, personable, and very considerate. I have terrible TMJ with bone growth under my tongue that makes Xrays very painful. This was the least pain I've ever experienced with dental Xrays and it's because Kelly is gentle and fast, yet thorough, you can tell she cares about patient comfort and quality work. The Dr was quick and practiced patient education very well imho. Excited to have found a local place my partner and I can come back to. I also appreciated how cozy the space is, especially Kelly's room. The check in staff was also kind!

I spoke with the patient coordinator (Cary location) multiple times to arrange an appointment for my daughter, who requires sedation. Since we couldn’t secure a March date (full), we agreed on a date in April. She sent several emails with treatment plans, but I missed a QR code in one of the attachments that was apparently required to finalize the booking. Unfortunately, no one followed up to confirm or flag that anything was incomplete. When I called regarding her scheduled date, I was stunned to learn that the appointment had never actually been booked. They are now only able to offer a date that's another month away. I’m extremely disappointed by the lack of communication and follow-through, and overall very frustrated/stressed with this experience.

Great service Great staff thank u to Sandra and Dr. Selah for taking care of me today

If I could leave 0 stars, I would. This was an extremely disappointing experience, and I will not be returning. I scheduled a routine cleaning online and promptly completed all requested forms, including insurance and contact information. Despite that, I was contacted multiple times before the appointment asking for the same details and to reconfirm information I had already provided. I even had to personally follow up, twice, with my previous dentist to send X-rays. On the day of my appointment, the office doors were still locked just minutes before opening, with a crowd of patients waiting outside. Once inside, I was told my X-rays hadn’t been received and that I would need to pay out of pocket for new ones. After pushing back and contacting my previous dentist again, the X-rays finally came through, making that request unnecessary. I was then taken back, asked to repeat the same intake answers AGAIN, and eventually and briefly examined by the dentist, who had no concerns. I was sent to another room for the cleaning, only to be told there were no hygienists available. After paying a copay and spending 1 hour and 40 minutes there, I still did not receive the cleaning I scheduled. The only rescheduling options were later that same day or months out. This office is disorganized, inefficient, and showed a complete lack of respect for my time. I would strongly recommend going elsewhere if you expect a straightforward, professional visit.

Always have a good experience here as far as the staff being very nice and helpful......I just dont like the dental work itself!!!🙄😬

This is the worsts dentist ever!!! They was so rude to me. I went to the one in knightdale ! The doctor that does extractions is a male told me not to ever come back cause he was hurting me.

Concord Location - It hurts to have to give this place one star because it doesn't deserve even that. Demi the office “manager” is a joke- I called her first before proceeding to post my review on each platform, but she heard what I had to say but didn't listen to me or try to understand. My father, an elderly man, went to them for the first time with discomfort in his tooth. We were told he needed a crown. The crown was put in, but as time went by, he was still in pain. I called the clinic and told them this isn't normal, it shouldn't hurt this much so long after the crown was put in place. They gave him a second appointment, and the moment the nurse saw the first X-ray they had taken, she said, "Oh, you have an infection." We were never told he had an infection the first time. He had an infection even before the crown was put in place but instead of looking at it , recommending the correct procedure, they decided that the $1,700 crown was what he needed. The second doctor sees him and tells him, oh wait you need a 3d xray - I think you should have had a root canal instead not a crown…that crown was removed that date and reshaped- he claimed that his discomfort could also have been in proper fitting. Long story short- my dad had to remove his tooth, his tooth infection spread to his stomach and he was really sick for almost two weeks. He had to pay $1700 out of pocket because his insurance dis not cover the crown and the very unhelpful manager refused to do anything to fix the situation. AVOID this place at all cost. They are amateurs and do not know what they are doing.

Very disappointed with this office. Extremely unprofessional front desk staff irresponsible with communicating with insurance. Patient care is not being met . Communication of patient and staff is not being met. I could put negative 0 stars I would . But didn’t let me had to put at least 1 star so I could write a review .