High Country Community Health's Online Review Report Card

Don’t waste your time doctors here will let you suffer before lifting a finger . Unreal how this office stays open with this kind of treatment

Most of the providers are excellent However many of the Watauga office staff are horrible. I hate feeling like an inconvenience when asking them to do their jobs. The also staff should also be able to do these said jobs without passing judgement.

My 86 year old mom waited for a week for her Eliquis and Pricalla told me all week there was no fax received for this FINALLY CVS sent them another text no one took responsibility for the incident WHY WOULD A DOCTORS OFFICE PICK UP A FAX THREE DIFFERENT TIMES AND NOTHING WAS DONE not a professional environment for the elderly 😢😢😢😢😢

Its obvious all the 4 and 5 stars are friends or relatives of the employees at high country. I had to move from watauga county to get proper treatment.

Perfect experience I visited HC Community Health at the Avery County location and saw PA Bill McGuire. He is AMAZING I have been in nearly constant pain since November 2020 in my hip. More days than not I am barely able to walk. I had been misdiagnosed by an orthopedic specialist and several other doctors with having sciatica and was treated with medications and physical therapy with no relief or progress. I had also been seeing a chiropractor weekly with no improvement. Then I visited HCCH in Avery. I was seen and treated by Physicians Assistant Bill McGuire as a walkin patient while in a lot of pain. I expressed concern that Id been misdiagnosed and after providing Bill with a brief history of my pain and lack of mobility he was able to discern that I probably did not have sciatica but more than likely had an arthritic inflammatory condition which had been missed due to my young age. He changed my medication which hadnt been working at all to an antiinflammatory medication that was specifically designed for arthritic patients. It helped immediately and I was able to walk without pain and limping for the first time in months. He also referred me for an xray at Cannon Hospital where they found that I had severe osteoarthritis and would need a hip replacement. I just wanted to take the time to sincerely thank Bill McGuire and all the staff at the Avery Office of HCCH from the bottom of my heart for 1. Being more competent than every other medical office or orthopedic specialist Ive seen 2. Caring about me and my condition 3. Properly diagnosing my condition and 4. Making sure that I received the proper treatment. It means so much to me and my life. I cannot thank PA Bill McGuire and the others enough. I was hesitant to see a walkin clinic for my condition as I have good insurance and can get treatment anywhere. But out of urgency I visited HCCH in Avery. I could not have made a better decision for my condition. While talking to PA Bill I learned he is a native born and raised just over the mountain. Never underestimate the ability of a medical provider with a mountain accent because I have been to many highly qualified doctors from afar who misdiagnosed me and treated me for the wrong condition. From now on Im gonna find PA Bill McGuire and let him tell me whats really going on with his mountain twang. Trust me HCCH at Avery might be a walkin clinic who cares for rural economically disadvantaged people but they provide some of the best care out there. They are extremely competent and diligent. You cant go wrong with Bill McGuire and HCCH. Hes the best there is

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I found HCCH to be unorganized. I frequently had to wait an hour to be seen. The staff are caring but for me going to their office was almost always a stressful experience.

Very nice and comforting staff. They always work with my schedule respectfully. People of the community trying to help the community all while keeping a smile on their face and thinking of others.. Not once have i beenfelt disrespected uncomfortable nor that they just want my money100% genuine and professional staff every time i visited I WILL BE BACKThank you all for your service especially during COVID19.

UPDATED OCT 20 see below During COVID19 Today was my 1st time visiting this location. The service was phenomenal great people everyone from patients to staff were all wearing masks. Even though you can tell the building is older everything was very clean neat. I love that they work with you concerning payment on a sliding scale. My visit ended up being even less than I planned for so its a great place for those on a tight budget.UPDATE All of the above is still true except but this office has relocated to a new address on State Farm Road in Boone. I LOVE the new office Its much larger and more up to date as far as the condition of the building as well as the look feel of the environment.To anyone looking for a good licensed therapist whether it be for talk therapy or a more immersive therapy such as EMDR Emily Gray is a wonderful choice. Especially for anyone who also needs a little help with the financial requirements this office still uses a sliding pay scale based off of your income.

This is an awesome place everyone of them help you out with anything you need Chuck Harris is an super pa