Steps For Recovery's Online Review Report Card

If I could, I would leave zero stars, but I must in-order to write this review. My husband made an appointment for me in June 2024 while I was visiting my sister in Germany. When we arrived to check in the first words out of the woman’s mouth at the counter was “Are you American”. Before I could answer she responded to her own question saying that “no you’re not American”. She then asked if I had an ID then responded to her own question, again before I could answer, saying “you don’t not have an ID or any documents”. The first thing she should have asked for was my insurance card. I was so in shock of this racial profiling that I left the office, got in my car and cried. I am an Iraqi born naturalized citizen living in the US for over a decade. Prior to coming to the US I served as an interpreter with American ground forces conducting combat operations in Iraq. Healthcare providers are supposed to provide care to people regardless of race or gender. I feel like I was interrogated by a racist staff for being middle eastern. Until this day I never personally received an apology from the office or the manager.

Simply the best! Look no further.

Josh is such a gem. He’s passionate about his work, a great listener and an excellent resource. I highly recommend.

I've been to many physical therapists over the years. This, by far, has been the best. The amount of time, quality, detailed observations, explanations, systematic approach, logical reasoning, and great attitudes is exceptional. I've been able to get out of a lot of pain with their help when other pt locations weren't working for me. This place is a gem.

Great experience! Focus on specific exercises to improve my movement! Very knowledgeable and helpful staff! I highly recommend Steps of Recovery!

Everything PT is here! Today was my first session and I already feel better. Having been to PT 3 different times in the last year elsewhere, I can say without reservation that I felt as if I were their only client and they were on my timetable for whatever was needed. This was a complete 360 from being 1 of 2 clients that another PT clinician would be working with at the SAME time, which was customary in that location!🥰See you Thursday!

Over the last five months, I've been a caregiver for a gentleman suffering from a traumatic brain injury. He has attended physical, occupational, and speech therapy two times a week at STEPS for Recovery in Cary, NC. He has made significant progress in all areas. He has successfully transitioned from a wheelchair, walker, and cane to walking without an assistive device. After a recent progress review, Ashley, his physical therapist set up an independent at home exercise program for him. He will check in with her after a month to reevaluate his status. All his therapists including Rachel his OT and Morgan his ST have worked diligently to provide an integrated plan of care for him. This would not have been the case without their outstanding teamwork and communication. I believe his therapists went above and beyond to create this integrated program for him based solely on his individual needs.

Therapist helped my recovery from stroke by establishing goals and providing spot-on exercises that helped me meet them. Definitely recommend this firm to anyone in need of occupational therapist!

Great PT: therapeutic and fun. Very knowledgeable therapists. Variety of conditions treated. Truly pleased with care.

STEPS is incredible. I've been meeting with Josh on Postural Restoration and my only regret is that I didn't start this 5 years ago. I've seen close to 7 specialists for TMJ, chest, back, shoulder and sciatic nerve pain...literally in 2 appointments with Josh a majority of the pain had gone away and not just temporarily. Postural Restoration is some very complex rehab but posture misalignment is a complex problem. Josh has been extremely patient and thorough in educating me and been all around a pleasure to work with. I owe this clinic a lot! Years of pain resolved quickly and they're invested in you seeing the permanent improvement. Thanks Josh and STEPS for Recovery!