Unc Health Care's Online Review Report Card

BE READY FOR 2 BILLS. This place charges you twice because they operate out of a "hospital". Therefore your appointment even with insurance will be over $500. Be ready for a rip off and ZERO help. do yourself a favor and go somewhere else.

To start on a high note, the front desk was always very kind and helpful. The nurses desk was also very attentive. However, I had multiple complaints for this office. When I started my care at this location- at first I was content with how things where being handled. But as time went on, I was very concerned with my treatment. I requested to see a different provider that request was denied and I was told I needed to have a referral to do that. Once a referral was sent over, the request was still denied based on it being a "duplicate" request because I was already seeing one of their doctors. I explained that I was concerned with my care and treatment plan and wished to see someone else. I was told again to get my doctor to send of a request stating why I wished to see someone else. This is silly, there was no need for this to become a personal issue, I just wanted another option. This time, I had three different providers send over documents stating that I wished to see someone else. No communication what so ever on the subject and I was never placed with another provider. I changed locations and the new doctor I am now seeing in fact did have concerns with how my care had previously been handled at this location. If I had not left I could have run into some big problems. Along with this issue, I constantly had to fight to try and get a good nurse to do the IV's some of the nurses are great, and all seemed to have wonderful personalities. However, the skill level was not the same and I am a very fragile case which was noted by both primary care doctor and my psychiatrist. I also had issues early on with being scheduled, then called the same day a few hours before hand to cancel my appoint or no notice at all and I would show up for the appointment (an hour away from my location) I have had multiple issues with billing, where things have been processed funny and insurance has had to call to get things fixed.

Check in was easy & fast there was little to no wait time

Edit: This was one bad experience so I'm changing the review, but keeping my story up. It was a real thing that happened to me && ppl should be aware. However, I would like to send a huge shoutout to Danielle (my FAV) and the other wonderful nurses at this facility.There is a nurse here who is going to kill someone, and everyone here is going to let her. She LITERALLY made me cry, curse, and scream. I am a whole 30 years old! Let me explain what happened. So there is this nurse (I dont know her name, so she will remain anonymous ... For now), who doesn't know what tf she is doing! ... From what I see the main purpose here is to get an IV in my veins so I can get my iron. Now, I've come here for a few weeks, and I already knew this lady never knew what she was doing bc Ive watched her. However, TODAY, she was my nurse ... Smh. So, she gives me my pre-meds, and sets off to go get the vein finder or xray (whatever you call it) as she does with every patient (like I said, ive watched her). So, she proceeds to search for a vein on my right arm, finds one and sticks. For some reason though, aftef about 5 seconds or so I'm hurting ... So at this point, I tell her it hurts but she doesn't stop ... Then she says "its in there" .. So I'm just like okay ... Oh, but was she wrong ... She proceeded to then try to force Saline Solution through my IV ... WHEN I SAY FIREEEEE ! ... At this point tears have welled up in my eyes ... So, she takes the IV out and is apologizing and trying to rub the knot out of my arm that the Saline Solution created ... So she wants to try the other arm ... So when she walks out I'm thinking like "Somebody else is gonna have to do this" ... She comes back with the finder and attempts to find a vein in my left arm. After about 2 seconds of her having that needle in my left arm im in pain AGAIN ... SO, I firmly ask her to stop, but she continues to fiddle the needle around in my arm. Now, my emotions are in an uproar! I'm crying, screaming, cursing and everything else. A few nurses came to the door even told her to stop ... I LITERALLY HAD TO THREATEN THIS WOMAN TO MAKE HER STOP. I lie to you not I was in a full blown panic attack! ... At this point they are just trying to calm me down ... Which was fine, but I really felt like they thought I was overreacting, when this nurse CLEARLY can't find a vein, and they KNOW that she doesn't know what tf she is doing. I hate that all of this had to overshadow the fact that there was a nurse who came in and swiftly got my IV started with no issue. I was upset, and irritated after the fact bc for 1 this is not my first time getting these infusions, and I'm not scared of needles! And I felt like thats how I was treated. When in all actuality their coworker needs a coaching, hands on training or something !

Great place and wonderful doctors.

Even though my iron levels aren't much concern for this facility, I'm in some pain & my liver is a concern. Off to find another office that will seem a little more concerned.