Carolinas Fertility Institute - Charlotte's Online Review Report Card

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I am not sure why people are giving 1 star reviews for CFI. When it comes to insurance costs, etc that’s something you as an individual should be responsible for checking with your insurance carrier prior to any procedure(s). Similar to going grocery shopping, you look at the price before you purchase, right?Moving forward, Dr. Y and his team are phenomenal! During my consultation Dr. Y was very thorough and he provided detailed responses with every question I asked. Nurse practitioner, Beverly, Debbie and Shay are all super sweet and know their job well. Ms. Debbie and Ms. Shay always return my calls and they’re always patient.My only regret is that I wish I would’ve started with this clinic years ago. Dr. Y and his team are doing everything in their power so that my husband and I can start our family and for that, thank you in advance Dr. Y & the rest of the CFI Team!!If you’re in the Charlotte area and looking for a fertility clinic and don’t want to waste your time, look no further! :)Edit ***I don’t know how I forgot to add this but, KUDOS to Sierra at the front desk, she is so sweet and very professional. Keep up the good work!

After trying to conceive for 4 years, I am finally pregnant thanks to Dr. Mesen and Dr. Y. Ms.Priscilla is GREAT and goes above and beyond for patients. I recommend this office 100%. Please keep in mind they are a growing clinic and see many patients. I say this because it may be difficult to speak to a nurse right away when you call but if you leave a voicemail they will call you back that day EVERTIME (as long as you call before 5pm). I am very grateful for this clinic!!

Bunch of thieves trying to lure venerable folks, and their billing gets magically “adjusted“ against all your payments to make sure you own them money even if they fail you over and over again. This is a fraud institution and if you are a victim like I am, we will see them in court very soon.

Dr. Mesen and Dr. Y will do everything they can to get you pregnant. They are the best of the best. The communication is top notch, and the providers are willing to answer your questions at any time. The financial team, Courtney and Melissa, are very thorough.I would 100% recommend them to anyone who is TTC!

This practice earns one star solely for the friendliness and responsiveness of one staff nurse, Alexandra. I sought out this practice after struggling for 6 months with unexplained secondary infertility (have had two textbook pregnancies resulting in two healthy children). My in-office experiences were neutral enough—I never encountered rude staff. However, to say my overall experience was impersonal is a gross understatement. I never received a single proactive phone call; every follow-up was my responsibility as the patient. I basically used Google and the experience of close friends to request certain next steps (ultrasound, HSG, medication, etc.), and the doctor would mildly agree and schedule said procedure/prescribe said medication. I never spoke to a practitioner about a fertility plan—was just told to “call on x day” of my next cycle every month. I never received a diagnosis after multiple diagnostic tests and procedures. A chemical pregnancy after three months of appointments was the final straw—there was zero support, and I was advised to “keep taking the medication as prescribed.” I’ve now transitioned to an integrative health practice and am so much more pleased with the level of empathy and patient care.If you’ve done all the research on your own and want a practice that will order specific tests for you, you’ve come to the right place—just don’t expect a partnership or staff who cares an ounce about your fertility struggles or journey to becoming a parent.

If I could give this clinic more stars, I would! Because thanks to their fertility processes I am now pregnant after going through REACH where they told me that they could not help me after two losses of IVF Dr. WING made me feel the worst by telling me that they could no longer help me! But thank God I found this clinic I just sent you an email and immediately Dr. Yancinkaya Emma's assistant contacted me and she was very special in answering all my questions and she is always ready for whatever you need and thanks to Dr. Yancinkaya and Dr. Mesen now my dream of being a mother is being fulfilled and thanks to her nurses, especially Priscilla, she has been very special in all my process ... I recommend this clinic to all those couples who dream of being parents because they with the hand of God help you to be your dream come true and if it does not work for you the first or the second time do not give up

I experienced much of the same as the people who gave negative reviews. I didnt have an unpleasant staff experience but the doctor made me feel like a number and just a pay day based on insurance money collection for the IVF procedure. There was no care taken to understand my situation and no plan established that could present the best outcome for me. This was my first IVF experience and you dont know what you dont know but I will say I learned some of the things I needed to know the hard way. I would never return to the doctors here, specifically, Dr. Mesen.

After I make my appointment with difficulty because they never answer the phones I wait 1 month and the day of the appointment, they canceled it because they called me and I did not answer and all because they called an incorrect phone number. The worst they never did anything to accommodate me that day. they are not professional

This is the most unprofessional office I have ever visited. The staff is rude. Especially Pricilla. She has a very smart mouth and refuses to return calls. Courtney is the only pleasant one I’ve ever spoken with. This office has been no help to me at all. I was lied to on multiple occasions about what they could do for me. I was seen once! No follow up appts or anything. Just a waiting game. I received a bill before I received any assistance. I would not recommend anyone on a fertility journey to visit this office. This office lacks communication and professionalism. Seems as if payment to them is the only important thing. No one deserves to deal with stress caused by someone who is suppose to be willing to help. Stay far away if you can help it. I regret even wasting my time with this office at all.