Friendly Dental Group's Online Review Report Card

Worst experience with a dentist (or any kind of doctor) in my life. And I'm not young! I'm still reeling from the passive-aggressive nastiness of the dentist at the Galleria location. Unbelievable. The dental assistant who was there the whole time should've spoken up for me. She did not. All around, worst customer service. If you want to be talked down to, lectured, yelled at, and hurt -- then this is your place. If you want a doctor who listens, takes measures for patients with sensitive teeth, explains what she's going to do, explains options, offers to ensure you have a pain-free experience, is willing to engage in a conversation -- go elsewhere. Just wow.

I love there service always great and friendly A must try.

Friendly Dental Group of Matthews-Galleria is excellence in action. They get my highest recommendation possible and I recommend you go here for any Dental work you need. Thank you.

All of the staff and dentists at this location are very kind and welcoming. They get you in promptly, Ive noticed alot of times they can schedule you for certain procedures the same week. Im very happy to have found them. I went too long without receiving needed dental care :) I appreciate you all!

Great office! I highly recommend!

Absolutely one of the WORST practices! I’d rather pay out of pocket! I’ve met only ONE dentist there who was a male fill in and he was great. Almost every filling they’ve done has fallen out 2x or the female substitute dentists have had poor UNFRIENDLY attitudes. 1 of them botched my tooth. Tried Overselling on root canals and crowns over minor cavities. VERY rude Indian Dentist, Dr. Patel, female, at Galleria and the other location within 10 mins. The Asian doctor (forgot her name) was fired! The doctor yesterday said she had a fake green card (which is a little funny) lol And she actually cracked my tooth by slamming the little metal mirror on my teeth when I told her to stop tapping them w the mirror bc it hurt. Sooo leading to today… Yesterday I came in and after an hour of waiting was told they could not fill or fix the cavity they botched bc they’re too busy. I was polite. I come back today. My blood pressure was slightly elevated due to a medication I take. And it’s always about 140-150 every time I’ve been at friendly dental. The dental assistant accused me of not being prescribed the medication in front of other patients, when ITS IN MY CHART! I even offered for records! Then asks me how long I’ve been in it. I told her years. She basically made statements that insinuated I was somehow being dishonest. She just kept repeating in a condescending tone “well it’s not in your chart.” Well it should have been! So female Dr. Patel comes in stating she will not treat my filling/cavity bc I have high blood pressure. And that she wants evidence from my doctor that I am prescribed this medication. She said that lidocaine causes high blood pressure. No it does not…not with me. I told her, how do you even know I need lidocaine? It’s basically a surface chip? You haven’t even looked at my tooth or my chart.” Dr. Patel SCREAMED “I am the doctor ! Not you! You wanna fill it out yourself then do it! I’m the doctor! Not you! And If I don’t want to help you I won’t!” And she repeated this 3 TIMES! Not sure if this is bc I am a white female. But she treated her non white patients very differently. With kindness. I have never been so disrespected in my life by a physician! Being accused of lying when I have provided records of my medications. Not being treated for a filling bc I have high blood pressure is just an insane excuse for her to oppress another female. Screamed at me, and violated HIPPA laws by discussing private info with other patients. In addition, I watched the dental assistant discuss my blood pressure with another person! This other woman said “omg that’s ur blood pressure?!” She said “no not mine. Hers.” Referencing me. I’m reporting this to the state as well. Say goodbye to your license Dr. Patel.

My first visit at friendly dental was great. The receptionist was really kind and so were the dental hygienists. I was seem by a male dentist who was really rough while doing my root canal and I felt like it was rushed. Fast forward to a month later when it’s time for me to go back to get the crown put on my root canal and the crown was loose and had to be done over. Went back a week later to get the crown put on and I was told by the female dentist that I would have to get the entire procedure done over because it was done incorrectly and a post was not built to fit my crown. The female dentist was really sweet and informative. After completing this set of procedure I will be looking for another dentist office.

Thank you, for making my son feel comfortable.

Great service in and out really fast great people

The whole staff at Galleria is great! Love them! Emily was amazing & sweet today during my cleaning!