John F. Camp's Online Review Report Card

They did amazing dr. the best thanks so much truly recommend. One off the things I love how organized they work and they are very atender .

They waste no time in taking me back to get me ready for surgery.

I had nasal surgery and there was a mixup a couple times in the morning so I was a bit unhappy to say the least, but they definitely made it right with a couple gift cards (definitely didn’t need to do that) for the mixup. Overall, they turned the experience into a 5 star experience! Thank you all so very much for taking care of me!

The 4 stars are for the medical staff why should they have to suffer for the billing department personal. I had to pay $600 on day of surgery, then set up a payment plan for the rest. After surgery was completed and claim filed, I had met all my deductibles and services would be paid 100% , which the surgical center was paid in full and I owed nothing. Well, to my surprise My checking account was debited for the payment plan amount at check in. BUT wait you were paid in full . Called billing department and asked why did you take my money out of my account when you were paid in full. The rep said “ you authorize us to take the money “ No you just didn’t say that . Yes I did authorize you to take money, but my balance with you is ZERO !!!! I contacted my insurance company and told them my story …they told me not to worry you’ll get all your money back or there are huge consequences, and they don’t want that to happen. So when I passed this little bit of information to the rep, he ever so kindly canceled my payment plan so they would not take money from me anymore.. well that’s good of you I owe you NOTHING !! I’m letting my insurance company deal with getting my money refunded, I know they will get it for me. PLEASE be vigilant when it comes to your billing with this center, I was surprised that I’m not the only one who had billing issues.

This facility is extremely well organized and professionally run. Each member of the staff was friendly, accommodating and efficient. They make you feel calm and comfortable leading up to your procedure and do everything in their power to put your mind at ease. Everyone on this team was phenomenal. You feel like you are in the best of hands at this surgery center. Thank you for making this procedure a little less stressful for me.

Any one who has given this place a bad review is just mad that they had to pay more money then they expected. They need to take that up with their insurance company. My experience was top notch. Everyone that took care of me during my surgery were compassionate and very professional. Don’t let these bad reviews scare you because this is a 5 star place all day long.

I delayed my outpatient procedure for 6 months to try a different facility because Novant was so grotesquely focused on money and not on me. I wanted to go to a health care facility, not someplace in the health care BUSINESS. Well. Let me tell you Charlotte Surgery Museum puts the CARE back in health care. I sure got what I had wanted and more than I had hoped for. When I spoke with the surgical nurse two days before my procedure she promised me the best experience possible and they delivered. From the moment they checked me in and my nurse started my IV with no more pain than having blood drawn (I know; I’m still astonished) to the magnificent attitude of my CRNA and anesthesiologist, everything was as good and caring as could be imagined. Like being on an episode of “Scrubs” where you’re the only patient in existence. The clinic manager came back to check on me TWICE for heaven’s sake. Who does that? I love everyone there that I encounter. I’m so grateful to them for my care. For being true health care providers. They’re just good people and great at their jobs. Those six months I waited? TOTALLY WOTH IT.

I had surgery and want to commend the staff. They were extremely professional and friendly. I checked in, was processed, prepped, surgery performed, in recovery and out in a very reasonable amount of time. The care and attention was outstanding. I received a follow up call the next day and again the person I spoke with was great. I highly recommend this center and if the need arises in the future, I will request it. Shoutout to Gwen, Kelsey, Chip, Jennifer, Amber, and Carrie. There were others whose names I didn’t get and I wish I was able to as they were great as well. The anesthesiologist took the time to explain everything to me and I really appreciated it. Dr. Bergsman and his staff were outstanding and I highly recommend his services.

I had my cataract surgery performed here March 28, 2022. I was attended to by many stellar professionals who provided me with excellent care. My thanks goes to Sara, Jordan, Nicole, Mariann, Kevin, Dr. Katz, and Dr. Wiley who handled this critical portion of my cataract journey. In fact all staff members I encountered from check-in (Jasmine?) to the post-op room were courteous and compassionate. I emerged safe and sound, and well-cared for. My experience was perfect!

A great experience. The staff was helpful, happy and put me in a great frame of mind as I was being prepped for my surgery.