Matthew A. Borns's Online Review Report Card

Do not have orthotics done from the practice. I would not accept the orthotics because they were so cheaply done and overpriced for the poor quality. The casting person was being trained to do casting that casted me on 6/9. The office did not look up or call my insurance for orthotics coverage and charged me the full price. They expected a down payment at the time of casting. After I contacted my insurance company, they advised me that my insurance would cover orthotics at 80% and I would owe 20%. I have contacted the office manager, Lena Wells, numerous times for months to submit my orthotics insurance claim for 6/9/22 correctly and she has not filed the claim or called my insurance company representatives back. My insurance company has contacted her about submitting the claim correctly with out success. I regret that I selected this office for my foot issues.

Dr. Borns was very professional, attentive, & I could tell that he was genuinely invested in my treatment. He answered any concerns I had & went above and beyond to provide exceptional service. It also made my visit more pleasurable that he’s pretty easy on the eyes…I’ll definitely be booking all of my further appointments at this location.

Did not give enough information or show me what an orthotic would look like. They do not help my situation at all. Took 3 times to send back for adjustments. Would not buy them again. Definitely not worth the money. Any good foot store would do better and hundreds of dollars cheaper. Very disappointed.

Very nice. Showed genuine concern.

Dr. Matthew Borns was very professional and thorough in alleviating my issue with a terrible fungus on my big toenail (right foot). He explained the options, and indicated that removing the toenail would be the best remedy. Dr. Borns removed the toenail on my very first visit to Ryan Foot and Ankle Clinic. He also provided instructions on how to properly tend to the toe and foot after the infected toenail was removed. I was very pleased with the service received, from the reception area and other personnel encountered (pleasant and professional!) January, 2020

I went with my dad here back in June and the customer service was exceptional! Everyone from the front office staff to the Dr himself were so nice!

From the front desk to checkout I was extremely well treated. From Carla and Steve to the doctor I knew that I was receiving all of the time I needed. Dr Borns was took extra care in explaining everything as well as treatment alternatives that enabled me to make a decision that works for ME. Did I mention the great water fountain? Regards, Scott Carter

My visit to Dr. Matthew Borns'office top-notch. The staff did everything with a smile, extremely professional and courteous. Dr. Borns performed a procedure to remove an in-grown toenail that had been a problem for nearly a year! The 15 minute procedure was performed during my initial visit..Dr. Borns feared possible infection which would have caused me to lose my toe. No problems post procedure, 2 week follow-up great. I am pain free, big toe better than ever!! Thanks Doc! Highly recommend!!!!!

Was very satisfied Dr. Borns , had a problem with bleeding and he addressed the problem.

No waiting, friendly staff, interested in solving my foot problem and by following protocol I am walking well again after 4 weeks. Very pleased!