Pineville Rehab's Online Review Report Card

I’d like to share my very honest opinion about my loved one’s stay at Pineville Rehab. It was a bumpy start. There were issues that needed to addressed, requests that went unfulfilled, missing articles of clothing. I’m happy to say that, after roughly about a month of rough spots, Pineville Rehab has really pulled through for my loved one. My wife is very comfortable, very restful, very peaceful, very clean, smiling, singing. The nurses are doing their very best to make sure my wife gets the best care she deserves. They are answering all my questions and are marking sure my wife’s needs are all taking care of.I’d like thank each and every one that is involved in her care, from the Lynn, the receptionist, (thank you for your patience with me in the beginning) to the DN, Melissa, the Director, Anita, and the floor nurses, and CNAs for their selfless dedication.

Everyone was really nice and pleasant

Very clean. Residents appear happy. Staff is very friendly and helpful.

Pineville rehab has a very caring staff. They are caring, sincere and always very professional. Very pleased with our interactions with this facility everyone.

Pushed a veteran out of the facility while Medicaid case still pending. Not a good facility. Adult protective services should investigate this place. The VA should not send patients here.

My mother-in-law has been here for 4.5 years. Overall we are very happy. There will always be days when something happens we don't like, but the staff is very responsive to our questions and needs. My MIL says they are good to her. Those last two points are what matter most. The director, John Fricke is very accessible, as is Heather O'Cain, the director of nursing. Julie Carter, director of activities is one of the most caring and loving people I have ever met. The RNs and LPNs we have been in contact with are attentive and seem to know my MIL well. This last year has been very hard on all of us, but we have continued to receive weekly letters by email and US mail, letting us know what was going on inside. Laptops and staff were made available to FaceTime with residents. I don't know what more we could ask for.

My loved one is fairly new here and we are still ironing out the bumps, etc. The staff has been pretty responsive to my queries and are doing the best they can to address them. I’m certain it will all work out very soon.

I was Impressed with this place and the care takers were very helpful and attentive.

This is a nice facility with many programs to keep one fulfilled while also being safe.

The staff is always so responsive to the patients needs. They are friendly and professional.

First impressions are fantastic. The staff is caring and professional. But there's an underlying problem with this facility, it is infested with water bugs. The staff cares but there is not much they can do about it this. Of course, this is a management problem.It is deceiving at first, because during the day there is no evidence of the problem, the pest come out in the night and in the dark.It is also a Health and welfare issue.When you have individuals that cannot advocate for themselves this could be a nightmare.

We the family, feel good about my Fathers care. They are very meticulous on protecting the patients from COVID-19. Also they work together with Hospice and Palliative care.

It's so sad that I can't put 0 stars. This is the WORST place EVER. If you don't care about your relative then go ahead and bring in there. The "nurses" don't have a clue what it means to be a nurse. My uncle was there for 2 and half weeks and had to be transferred to the Hospital because HE was DEHYDRATED!!! And yet their publicity is proud to say the best care????????Horrible Staff. Horrible Attention. HORRIBLE PLACE!!!Please DO NOT LEAVE YOUR RELATIVE THERE!

Kind and caring staff! I would highly recommend.

The facility was clean..

Friendly staff and great service as we deal with the on set of this pandemic

Friendly staff. My little brother is there for rehab. And he is getting better. The only thing is there is not enough parking spaces

I do not want to rate this place at all. it is very horrible!!! Staff does not care about your love one at all!! If your family member can't speak for themselves they will be neglected. I had two family members to be at this place and they were treated badly. PLEASE RUN AWAY!!!! They will send them to the hospital or to the grave.

Staff and management were welcoming and friendly. The exterior of the building is not reflective of the interior, which is clean, fresh smelling, and bright. The atmosphere was pleasant and did not feel like a typical nursing home.

Great staff who truly care about their residents.