Fastmed Urgent Care's Online Review Report Card

Assessment, diagnosis, and script were spot on.

Horrible Service from the customer service, I been trying to call for the last 8 days just to have my record release, and all i get is a no answer straight to the voicemail. I left about 3 voicemail until today no one has called me back. Worst experience ever at this practice.

Staff is extremely professional. Excellent follow up care as well.

I was seen back in January for a worker's compensation incident. The doctor was very professional and really helped me get comfort that I was unable to get from the ER the two times I went. That being said the front desk staff are the worst. The date of my visit I had to explain 5 times that I work for Banfield Pet Hospital and they continued to insist I work for Petsmart. Both I and my manager had to explain to the front desk staff that Banfield and PetSmart are not the same company and that they were filing the claim wrong to which they insisted that they were doing it right and PetSmart was who they needed to file it under. My claim officer finally contacted them and had it switched since they refused to listen to me and my manager. Months go by and I don't hear anything from FastMed and I get a collections notice in the mail for my visit in January. I call their billing department and they tell me there are forms for me to sign that were never provided to me. They explain I need to go in and fill out these forms and the bill will be taken care of. I go back to this location yesterday and explain the situation and the front desk staff get an attitude with me and state that they filed the claim and it was declined by my workplace. When I explained I had talked to my claims officer and they didn't receive anything from FastMed she rolled her eyes and stated that the form I did not sign was not something they had in January and was unsure why they didn't file the claim and the billing department was lazy. I asked to fill out the form anyway since that was what the billing department said I needed to do anyway and she gave me a hard time before allowing me to fill out the form, all the while bad mouthing the billing department. I then explained to her that the billing department wants the form emailed to them and tried to provide her the email and she declined to take it saying she would fax it over. I called the billing department following my encounter and the woman I spoke to was fearful they would not correctly receive the form since they only email and so she connected me to their customer service line. I left a voicemail with them but have not gotten a response. Only reason I gave this clinic 1 star is because the care I got from the doctor was great but the nurse was rude and the front desk staff were awful.

Awesome staff! PA was very knowledgeable.

I went into urgent care today to get a physical and Dr. John was awesome he took care of me and gave me what I needed. The other staff was great as well. Thank you team at urgent care of Clayton NC

The front dest lady is unprofessional talking about another patient and her daughters issues so the whole lody of people to hear. I feel like if it was that important to discuss she should have went around the corner and discussed it further. Did we not just sign a disclosure form?

My P A. Is always friendly and patient, she takes her time with me every time I go, I suffer from WHITE COAT SYNDROME, And she understands that, she never makes me feel rushed in this busy crazy world we live in The young lady's in the reception area are always respectful and nice even when it can get quite busy in the waiting area, they do thier best to keep things moving along

Good experience. Staff was pleasant and attentive. What I really liked was the PA went beyond what my self diagnosis thought to ensure nothing unexpected was going on. I will definitely come back if needed and recommend.

Dr Ramos and his team are fast and efficient!