Carver Rehabilitation & Living Center's Online Review Report Card

I am calling to check on my mom today. And there is no answer in my mom's room or at the facility. Why? I am about to send the Police there to do a well check on my mom. I am worried now. Makes no sense neither phones is connecting. I hope that lazy staff O observed did not move my mom's phone from her reach. Checking on my mom I saw some things that waa not pleasing. I CAN tell no one with real authority was around.

It's sad I been going through this for a while it's a bad feeling when you want to hear from a love one and staff puts you on hold. At first they answer the phone politely they say sure hold and they literally mean hold for a long period of time. There are times they even hang up on me it's a dam shame you can't even speak to a love one on a special holiday like today.

This place need to be shut down place smell like pee the moment you walk in . All staff is rude and very unprofessional I will never work here again .

Clean, warm, and friendly.

Employees very professional and friendly.

If your loved one has Alzhiemers stay away.Staff never knows how they get injured or where there personal items are.You put money in there account yet haircuts and shaves are rarely given.Where are security or nurses at night.Because injuries seem to happen then and some are serious and done by other patients.

Such a caring staff. Thank you for all you guys are doing!

Clean center

Place is well organized, quiet, room seems cozy. Signing-in takes 2 minutes. You should remember to sign off when leaving. I have one complaint - I would change/remove the question pertaining to C19 "vaccination status" - this is a very private issue between me and my doctor only, it should not concern the facility at all. One star off for this intrusion into privacy. Other than that, no complaints!

Attention is given. The care given pleases my mother, her baths and after care are the highlight of her day. She is immobile but her pt occupation therapy is daily👏 bravo.Daily cleanest is 👍 great.All patients are greeted by name. It is the small things that count in care of alove one.

My mother has been here for the past few months staff members are very rude every time I visit her she never has clean hair and it’s starting to fall out and is loaded with dandruff. Her things were hidden away in her “space” and they kept telling us it was being washed when it was not. I am not very happy with this place at all they are not giving her any type of therapy that she is supposed to be getting I’ve never once seen her out of that bed the entire time she has been there expect for a doctors appointment. The staff has lied to us multiple times about her getting the help she needs everytime her heart monitor needs to be checked they will not do it which has ended into me coming and doing it myself I feel like I’m taking care of her when the staff should be doing that! Im surprised they haven’t been shut down yet

A very compassionate place upon first glance

Best place for my wonderful mom. If I can't be the one to take care of her, Carver takes care of her like she was their mom! ❤️

The staff and nurses are very courteous. The rooms are very neat and clean. I would recommend some type of sitting chair set or small recliners, so that non-bedridden residents don't have to sit on their bed during the day to watch TV.I'm happy with the level of care she has and is receiving.

I just placed my mother at Carver last week and so far I'm very happy with the care they have given.She sat up in bed and actually ate some French fries which was a first in quite a while. I saw her today and she was up in a chair, dressed, and smelled nice.Everyone has been very helpful during this difficult transition period.

I really enjoy Carver very loving and considerate staff of family members of the residence my aunt is 98 years old she is a very Godly loving lady, she has been very happy since she came on board here at Carver staff is very considerate very happy and cheerful people when I come to visit my aunt at the facility everyone greet me with a smile and courteousnessThank you Carver Living Center for everything you do!

The staff does great with my auntie! The verbal confrontation between the front desk clerk and staff member today was very tacky!

I was not happy with the cleanliness of the patient's room or the patient. There were wet clothes that smelled of urine on the bed. The staff was very friendly. Please clean this place up.

Wonderful staff very friendly always a pleasure to come and see my mother-in-law such a wonderful place

Thank you to Agnus today for such a quick response to my concerns! Thank you for caring for my dad while he’s there healing and going through therapy so he can return home!