Riccobene Associates Family Dentistry's Online Review Report Card

Shallotte office. Great service. Friendly ,helpful staff. I recommend them to anyone.

Riccobene is always professional. convient, and knowledgeable. They take their time with the patient and make them feel like they are the center of attention.

Great visit and nice staff!

I recently got the crown to my implant and Tabitha, the specialist who made my crown and placed it, was fantastic. She explained each step of the procedure, answered all of my questions with patience, and still had the bandwidth to be extra friendly and funny when we spoke. Her professionalism and passion for patients was evident in both of my visits. I have had nothing but great experiences with every member of the site, from the first greeting at the door to the dentist and each and every hygienist on site.

I went in today to riccobene associates family dentistry and from checking in to check out it was a pleasure !!! John my hygienist was the best answered all my questions listened and explained everything I needed to know!! I love him! My cleaning was great and smooth they made me feel at ease with everything! Dr Briana Austin was a pleasure also explained the things I needed so pleasant and friendly! She let me know everything I needed to know !!! At check out was smooth made my next appointment and I’m happy to be coming back! I recommend this dentist office!

I spoke with the patient coordinator (Cary location) multiple times to arrange an appointment for my daughter, who requires sedation. Since we couldn’t secure a March date (full), we agreed on a date in April. She sent several emails with treatment plans, but I missed a QR code in one of the attachments that was apparently required to finalize the booking. Unfortunately, no one followed up to confirm or flag that anything was incomplete. When I called regarding her scheduled date, I was stunned to learn that the appointment had never actually been booked. They are now only able to offer a date that's another month away. I’m extremely disappointed by the lack of communication and follow-through, and overall very frustrated/stressed with this experience.

A very friendly staff. Professional and clean environment. Excellent dentistry.

Great service

If I could leave 0 stars, I would. This was an extremely disappointing experience, and I will not be returning. I scheduled a routine cleaning online and promptly completed all requested forms, including insurance and contact information. Despite that, I was contacted multiple times before the appointment asking for the same details and to reconfirm information I had already provided. I even had to personally follow up, twice, with my previous dentist to send X-rays. On the day of my appointment, the office doors were still locked just minutes before opening, with a crowd of patients waiting outside. Once inside, I was told my X-rays hadn’t been received and that I would need to pay out of pocket for new ones. After pushing back and contacting my previous dentist again, the X-rays finally came through, making that request unnecessary. I was then taken back, asked to repeat the same intake answers AGAIN, and eventually and briefly examined by the dentist, who had no concerns. I was sent to another room for the cleaning, only to be told there were no hygienists available. After paying a copay and spending 1 hour and 40 minutes there, I still did not receive the cleaning I scheduled. The only rescheduling options were later that same day or months out. This office is disorganized, inefficient, and showed a complete lack of respect for my time. I would strongly recommend going elsewhere if you expect a straightforward, professional visit.

I have now been a patient at Riccobene Associates for a couple of years. I was worried it would be a difficult transition after being with my original dentist, who retired, for 30+ years. Dr. Briana Austin and her staff have been wonderful. I have had a number of procedures over the last couple of years and Dr. Austin and staff have gone out of their way to make sure I got the best of care.