Community Mental Health Center's Online Review Report Card

My experience has been awesome. I have the best psychiatrist, Ms Mallory. She listens, she offers advice, she is there to help you. Ms Mallory strategizes on how you are feeling, how your daily life is going, and what your goals are, and comes up with a medication regime to help with everything you’re going thru. And at the next visit, we discuss where I’m at, what’s working and not working, and adjust the meds. With Ms Mallory, it’s not just “here’s some meds now get out”. She builds a relationship with you, one to where you can trust her and know she has your back. I’ve been seeing Ms Mallory for several years now and I won’t ever switch unless I move away or she quits. She’s that good!!!!!

Needs better Dr in this place very unprofessional for our mental health community 😔

This mental health provider would tell patients with dementia that they missed appointments and dismiss them for not remembering. Not reaching out and not checking in on them!

The providers are inconsistent. High turnover. They cancel your appointments the day before or the day of because providers are no longer working there or not going to be in the office and don't have any way to fit you in for another 2 months, keep in mind that it took 2 months for this appointment that they canceled. This has happened with both the therapy and medication management side multiple times. Typical Cape Fear.... look elsewhere

Horrible place

I had a truly horrendous and disheartening experience here after giving birth. The Dr. I was seeing actually told me she wouldn't continue seeing me if I didn't stop googling my symptoms. When I requested to switch providers, the lead MSA was awful (literally the worst I have ever dealt with). I couldn't get in with the new provider that I asked for for a couple months so I reached out to my primary care Dr. for help in the meantime and I was told by this lead MSA that I went behind my Dr.'s back. I began crying on the phone and she told me "you got your [name of medicine I was taking] ...you're good". Yes, she really did say that. My husband was so upset he went to speak to her boss in person. She actually lied and said I lashed out at her on the phone and cursed at her (which I absolutely did not)and was trying to have me discharged as a patient. When we asked her supervisor to listen to the recorded conversation to prove that she was inappropriate and unprofessional on the phone, they said they don't record any of the calls. I escalated the issue to patient affairs. If you have a similar experience, you have every right to share your experiences and concerns and report misconduct and unprofessionalism. It is your right as a patient. I know it may seem like nothing is being done when you submit a grievance or complaint... but if people continue to come forward with the issues they are having with the staff and care (or lack thereof) provided, the true issues will come to light and hopefully encourage appropriate and disciplinary action to be taken. I have since found a different mental health provider to see in town and she and her staff are amazing and kind. It's been such a relief after the nightmare experience I had here. After reading the other reviews here, I am saddened to see that others have had similar experiences to me. Something has to change. It's crucial to stop hiring people who lack the professional conduct and capability to work in a mental health facility because mental health is not a joke and it's not something to be taken lightly.

When I first started going to CMH everything was great! Over the years things have changed. The receptionist's are rude, the doctor's do not care and the MOA's act as if they hate their jobs. The whole place needs an overhaul. There is one pharmacist that is rude and needs to leave too. I recommend finding somewhere else to go and please don't leave me a message asking me to call and talk to anyone for they won't listen either.

Georgia Strickland is the worst provider ever. Very rude and unprofessional. I will certainly not return to this facility. If you dont like your job helping mental ill patients QUIT! with your nasty a$$ attuide. I am going to follow up with the NC MEDICAL BOARD about her.

I have been a patient of Mallorie Lamia's for several years now. I am giving five stars for a few reasons. 1) Mallorie is always polite, professional, friendly, and truly listens. She helped me navigate a difficult diagnosis and helped me with a treatment plan that has worked wonders over the past few years. 2) She is knowledgeable with adhd and adhd medications. It's a relief to find a psychiatrist who is truly capable of handling adhd. 3) I can almost always get an appointment within 1-2 weeks. 4) when I call the office to schedule or for medication refills, I rarely wait longer than 5-10 minutes before speaking to a live person. My only suggestion would be to streamline and expedite medication refill requests as it can sometimes take 2-3 days or longer to process them. (And if you have adhd, you're lucky to remember to call the refill in at all let alone several days in advance). That being said, Mallorie is awesome and I highly recommend her to anyone in the Fayetteville area needing great mental health care.

Georgia Strickland is rude and unprofessional. Just had a nasty attuide for no reason when I saw her. If you dont like your job helping mental ill patients quit!!