Kidzcare Pediatrics Pc Fayetteville Northside's Online Review Report Card

Does not listen to parents concern. In and out of office for 2 weeks and nothing done to help my son with a bad cough.

Just another story of them cancelling on me. I booked this appointment 8 weeks in advance because their scheduling is really horrible and I wanted it to line up for when my husband can come as well. I was getting so anxious building up to the appointment because my 4 month old was getting her shots and I just don’t deal with that well, hence wanting my husband there. We get there and our appointment has been cancelled and they had the wrong number for me on file so I wasn’t even informed of the cancellation. Now booking my baby’s 4 month check up for after she turns 6 months because their availability is so bad.

Careless.. all kidzcares pediatrics are careless.

Love this place! The front desk is excellent and helps as much as they can, the MAs are compassionate and show they genuinely care about the little ones. The providers are amazing, they do all they can to take care of their patients. Highly recommended you visit this location!

My husband and I had the most unprofessional visit at this facility. Long story long… my son was hospitalized due to all his allergies and needing OT and speech therapy. We had only been here for 2 weeks at the time due to PCS move. So of course once you are admitted to the hospital you have to have a follow up. I didn’t even meet the doctor I signed my son up which is the only reason I was coming to this place based on reviews of a particular doctor. Anyway there is a particular formula my son could tolerate at the hospital due to allergies that was kate farms and compleat pediatrics. Even with the paper work from cape fear Ms. Boyd did not want to write the prescription for this expensive formula. It’s over $100 for a case of 12 so you can imagine what that is doing to us financially when we have 3 children. I ended up going back to the hospital to get more of this formula because we ran out. Luckily the dietician at cape fear remembered me and gave us more and wanted to set us up with someone on base who could assist us in getting tricare to cover this particular formula. The hospital was way more helpful trying to help us than this lady at kidzcare. We went to this appointment and since it’s on base they are able to see all my sons past records in the system. The dietician brought it to my attention that my son shouldn’t be drinking kate farms or compleat because of his pea protein allergy. The dietician assisted me with finding a different formula that had no dairy, soy, gluten, shellfish, tree nuts, eggs, or pea protein. So now we have to go back to kidzcare to ask for a new prescription. We showed Ms. Boyd everything; the printed allergy testing, the info from the dietician we seen on base, and gave her the back story of everything that was going on. She was just so concerned about why did we go see someone else and not someone from the referrals she put in. No one called me for these so called referrals she put in. She’s asking stupid questions like why did you go to Oklahoma to get his allergies tested. Like girl we just moved here we got this done months ago nobody is going behind your back. She kept bringing up your seeing other doctors and why the dietician didn’t just write the prescription. Another stupid question because a dietician is not a doctor and therefore cannot write the prescription. She argued how she was not going to write another prescription and even went as far as saying whatever and I guess you’re just going to have to pay out of pocket. These specific formulas can not be purchased in store they are only online so you would think she would understand and try and help us since it is extremely expensive. I switched my son from this place so fast they finally had some openings on base so I don’t have to deal with them anymore. Do not waste your time coming here they just don’t seem like they are there to help in any way. I know I want a pediatrician who actually cares about my children and wants to help you help your child and you do not get that vibe from this place.

Let me save you some heartache with this place. The front, is very unprofessional and lack the capability of performing their front desk duties. Literally was on the phone with the pharmacy because all they needed was the doctors authorization number or something of that sort, and they acted like I was asking for them to pass a bill in Congress. Then one of the other front desk ladies (30min AFTER being asked by the other front desk person I was engaging with) came up and said oh that's all you need here let me help."...The doctors here are incompetent in knowing their patients and performing their medical due diligence. We have been going there since 2021 and they acted like we've never been seen. The doctor recently performed a well-child checkup and said there was no record of immunizations on hand even though about 2 weeks prior we got a copy for our daughter's day care. Then about a week later we had to come back because my child got sick and the doctor once again acted as if we have never been seen at this clinic. We are definitely leaving this place and suggest that you don't waste your time, because that's what they will take from you without any remorse.

Let me begin by saying that it takes A LOT for me to leave a negative review. I have been coming here with my children since my youngest daughter was born, and I absolutely adore our primary provider, Corina. She is thoughtful, kind, and very good at her job! That being said, the rest of the staff here is absolutely horrible. The front desk is not professional or courteous at all, and they seem to spend more time on Instagram and discussing what they’re having for lunch than they do helping their patients. I have had multiple appointments canceled at the last minute, and calling to get an appointment is always an excruciatingly long process. I will be taking my children elsewhere from now on. I do not recommend this place at all.

Dr. Karina and Nurse Crystal are both so personable and extremely helpful during my kids appointments. They both make my kids feel so comfortable and that’s important to me. 10/10 recommend taking your kids to see Dr. Karina and Nurse Crystal!

This is my first visit at this location the staff was fantastic.

I Move to a town an hour away and needed to get my sons medical records. I requested them on 1Aug22 and the new pediatricians office still hasn’t received them. I’ve spoken with Kidcare Northside a number of times to include the office manager. It’s 9Sep22 and they assured me again they would be sent today. 🙄👍🏼