Rahul Kakkar's Online Review Report Card

First off the doctors/ residents/PAs/nursing staff and front desk are all very kind and try to be as helpful as possible. The problem is the outsourcing appointment line and billing department....If you call to cancel They won't cancel your appointment. Then call you to confirm this canceled appointment. When you inform them that you called last week they will say there is no record of this and bully you with threats of 50 dollar cancelation fee if you don't come. Their billing department is outsourced and makes multiple mistakes on the cpt codes they bill to your insurance. It is also impossible to get ahold of the outsourced billing department. Beware to current patients if you leave a bad review they will drop you as a patient.

After it taking nearly a year to arrange an appointment, I’ve had three of various kinds. Only one had less than a 25 minute wait. Just came from one where I had such a wait to see the intake person and never saw a doctor after waiting and hour and five minutes after my appointment time. The one visit where I didn’t have a wait was for testing. During that session, the practice manager (? who may also be the head doctor’s wife?) was heard yelling at office workers on the phone continually for about 10 minutes about some scheduling issue. It was super unprofessional. All this said, when I’ve actually met with staff and provider, the experience is very positive. There’s a lot of care and attention to detail from the people there. I’ll be happy to update this review when they can get their scheduling right.

Edit to add: After writing this review of my terrible experience, i received a bill for $50 for a "NO SHOW". At my sons last Appointment, months ago when this office tried to reschedule my son once again ( & for the last time) i let this office in Fayetteville know to cancel any future appointments as my son would no longer be coming here and i would be looking for another provider. The 2 ladies at the front desk agreed to cancel. They also put me on the phone with another employee while i was standing in their office and i let her know as well. They obviously didnt follow thru with what they were supposed to do so this Office wants to charge me $50???? Make it make sense. While Dr. Kaakar seems like a good doctor, unfortunately his office is very unprofessional. We drove the hour to Sanford multiple times just for them not to have the correct tools needed to do a procedure for my child, TWICE. The office staff for the most part are very nice but you can tell they are always overwhelmed. My son did a breathing test and the person who did it was very annoyed bc my son couldnt blow into the machine as long as she needed him to. I understand that it needs to be done a certain way but a little kindness and patience goes a long way. Went to the Fayetteville office to do an allergy test, my son had to be off of his much needed allergy meds for 5 days. When we arrived they had me fill out a form which is basically an estimate so it really isn't accurate. It asks you how often your child coughs, wakes up etc. A guessing game basically, and because my "guesses" were off by 2 points we were told that we needed to reschedule. This has happened to us multiple times for different reasons, Leading us to still have no answers. These offices definitely needs to get it together. I understand that times are tough and everyone is short staffed which is why i gave a little grace and even with multiple chances nothing changed. I will never return to this office. Fayetteville or Sanford bc they did not make my child's health a top priority in my opinion.

I was Appreciative. Dr.Kar Kar was able to-manage.A Chronic Health Issue.

I had a sleep study at Pravna and it was the worst! The lady who was monitoring me talked on the phone from 10pm -1am. Once finished, she proceeded to asked me if I am always this restless, I said no. The next day I call the office and told them what happened and a staff member called me back from the office. The staff member told me they talked to the woman who monitored me and said she mentioned talking to a manager about my sleep study. I said no she was talking to 2 different people and I know by the conversations neither was a manager. Now, she may have called the manager at some point, I can't say she didn't. But not the 2 conversations I’ve heard, she was talking to was a manager in neither one of those. The guy she was on the phone with was on speaker phone and they were laughing and it sound more like they where courting by the conversation , this was not professional. So when someone from the office call me bk I feel they are taking up for her and making it seem like I'm lying. I told them the lady who monitored me is not telling the whole truth. They kept making excuses for her. Then, the next morning she pulled the stuff off my face fast and I said ouch, in which she said sorry. I didn't realize until I got home and looked in the mirror, that I had a bright red mark from when she snatched the electric piece off my face on my cheek area under my eye. I took a pic and sent it to my daughter and showed my husband. I still have pics as proof, as well. I told the lady from the office about my face and I have pics as proof, and she couldn't say anything but sorry. I feel like they are not listening to me and making excuses for the unprofessionalism I experienced. If my sleep study reading is off, I will be very upset because I paid a $120 co pay. I will not repay that if I have to do this all over. I only had like 3 1/2 to maybe 4 hours of sleep before the lady woke me up around 5:20-5:30am when it ended. I have talked to others about their sleep study experiences and there’s were far from mine. They all mentioned it was suppose to be quiet etc.. which I do agree. Especially since I paid $120 co pay for this horrible experience. The least someone can do is listen to my concerns, as this does involve my health. I am not happy at all.

get blood test 2 1/2 months. back to me

Very thorough, Dr. Kakar and his PA Randy are top notch. Front desk staff is friendly and responsive. I have been a nurse over 20 years and I definitely know when I have gotten great care, and I receive great care with each visit. Linda Long MA, BSN, RN.

PA Reandy was so nice along with the total staff Recommend this place to everyone with health needs

Dr. Kakkar is an amazing doctor with a great heart! He really cares about his patients and will do all he can to help them. If you have any pulmonary or sleep issues, definitely make him your doctor, you won't regret it!

Dr. Rahul at Prana Health Clinic has been a lifesaver for my sleep disorder. His expertise and caring approach made all the difference. Highly recommend.