Lebauer Healthcare At Horse Pen Creek's Online Review Report Card

I went to this office for the first time a few months ago and saw Dr Caleb Parker. He was very nice and seemed to really care about my concerns I have no issues with my care from Dr Parker. What I am upset about is my bill that I had been paying on was sent to collections without any notice. It was never stated on my bills I was receiving nothing was sent to my mailbox saying it would be sent to collections if I didn’t set up a payment plan there wasn’t even a due date on my bill. I called the office to try to resolve it and the woman I spoke to was pretty rude about it and stated that if you don’t set up a payment plan within 120 days of the DOS they will automatically send it to collections and there was nothing to do about it except pay in full. If I was made aware I would have started a payment plan before this and not had to pay the remainder of the bill upfront when I wasn’t expecting to.

I went to this office for the first time a few months ago and saw Dr Caleb Parker. He was very nice and seemed to really care about my concerns I have no issues with my care from Dr Parker. What I am upset about is my bill that I had been paying on was sent to collections without any notice. It was never stated on my bills I was receiving nothing was sent to my mailbox saying it would be sent to collections if I didn’t set up a payment plan there wasn’t even a due date on my bill. I called the office to try to resolve it and the woman I spoke to was pretty rude about it and stated that if you don’t set up a payment plan within 120 days of the DOS they will automatically send it to collections and there was nothing to do about it except pay in full. If I was made aware I would have started a payment plan before this and not had to pay the remainder of the bill upfront when I wasn’t expecting to.

I made an appointment with Dr. Andy in February for an annual physical as a new patient. Instead of performing a physical at this visit she reviewed my medical history and stated we would do the actual physical another day. However I was never told that this would affect the billing of the visit and she did not tell me this until we were almost out of time anyway. I later received a bill for over $300 after insurance. I assumed this had been a simple mistake so I called the office for an explanation. I ended up calling several times to try to figure it out and every time the person I spoke to was extremely rude and said I was an idiot because they obviously needed to charge me more because we discussed my epilepsy. The only discussion was confirming that I have it and that I am on medication from a neurologist. I have tried multiple ways to work something out with them but at every turn they either ignore me or give a different excuse as to why the bill was that high.

Went in and ended up needing a small procedure to get some relief from pain. Dr. Worley and Dr. Wolfe were great and handled it with real caring and a decent dose of bedside humor. Really appreciated their help and glad to have chosen this practice so far.

Went in and ended up needing a small procedure to get some relief from pain. Dr. Worley and Dr. Wolfe were great and handled it with real caring and a decent dose of bedside humor. Really appreciated their help and glad to have chosen this practice so far.

Unbelievable. My old office was at Lebauer on Willard Dairy. I moved close to this office and wanted to switch. I called to make an appt and was told that my old dr. has to approve me switching. Ok?? Anyway I spent more than 3 weeks trying to get that done with multiple calls. Finally got that done and now they are telling me the new dr. has to approve me? What another 3 weeks? Kiss my a$$. I am moving on.

Unbelievable. My old office was at Lebauer on Willard Dairy. I moved close to this office and wanted to switch. I called to make an appt and was told that my old dr. has to approve me switching. Ok?? Anyway I spent more than 3 weeks trying to get that done with multiple calls. Finally got that done and now they are telling me the new dr. has to approve me? What another 3 weeks? Kiss my a$$. I am moving on.

Lisa Flores was so kind and caring. I would recommend her to my friends. Check in was fast and very friendly.

Lisa Flores was so kind and caring. I would recommend her to my friends. Check in was fast and very friendly.

Im normally not comfortable doctors or doctors offices. I had been going to the LeBauer at Summerfield but the doctor there left a lot to be desired furthering my dislike of going to the doctor. However this LeBauer made me feel welcome and treated me right. Dr. Parker is one of the kindest most understanding doctors I have ever met the entire staff is friendly and they go out of their way to help patients such as staying a bit after closing time to take care of a refill request or other business. I HIGHLY recommend this facility and especially Dr. Parker.