Riccobene Associates Family Dentistry's Online Review Report Card

Shallotte office. Great service. Friendly ,helpful staff. I recommend them to anyone.

Great staff and great Doctor!

The moment you walk through the door, you feel so welcomed! My dental hygienist was incredibly respectful and awesome, and the dentist was just as amazing. Highly recommend!

The office in Hampstead is beautiful and very easy to get to. The staff is always so friendly and a pleasure to interact with! The oral hygienist is great; she always does a great job cleaning my teeth. Highly recommend!

My experience with this dentistry is that they are professional, friendly, and fair.

I spoke with the patient coordinator (Cary location) multiple times to arrange an appointment for my daughter, who requires sedation. Since we couldn’t secure a March date (full), we agreed on a date in April. She sent several emails with treatment plans, but I missed a QR code in one of the attachments that was apparently required to finalize the booking. Unfortunately, no one followed up to confirm or flag that anything was incomplete. When I called regarding her scheduled date, I was stunned to learn that the appointment had never actually been booked. They are now only able to offer a date that's another month away. I’m extremely disappointed by the lack of communication and follow-through, and overall very frustrated/stressed with this experience.

The morning of January 30th I cracked a tooth chewing a gummy vitamin. My dentist was closed so I called Riccobene Associates Family Denistry. They took me right in shortly after I called. I ended up needing a crown. I could not have asked for more friendly people and top notch service. I highly recommend them for any dental work you may need. The dentist also explained every step from start to finish. I was very pleased with the outcome.

Very satisfied with the visit to this facility. Dr Frank and his assistant were very thorough explaining the process that Donald will go through. They very patient in answering our questions. Thank you

If I could leave 0 stars, I would. This was an extremely disappointing experience, and I will not be returning. I scheduled a routine cleaning online and promptly completed all requested forms, including insurance and contact information. Despite that, I was contacted multiple times before the appointment asking for the same details and to reconfirm information I had already provided. I even had to personally follow up, twice, with my previous dentist to send X-rays. On the day of my appointment, the office doors were still locked just minutes before opening, with a crowd of patients waiting outside. Once inside, I was told my X-rays hadn’t been received and that I would need to pay out of pocket for new ones. After pushing back and contacting my previous dentist again, the X-rays finally came through, making that request unnecessary. I was then taken back, asked to repeat the same intake answers AGAIN, and eventually and briefly examined by the dentist, who had no concerns. I was sent to another room for the cleaning, only to be told there were no hygienists available. After paying a copay and spending 1 hour and 40 minutes there, I still did not receive the cleaning I scheduled. The only rescheduling options were later that same day or months out. This office is disorganized, inefficient, and showed a complete lack of respect for my time. I would strongly recommend going elsewhere if you expect a straightforward, professional visit.

A very nice visit. Aimee was awesome. Thank you for getting me back on track!